Sales Associate – Tempe, AZ

Sales Associate – Tempe, AZ – $45,000/ Annually

** Interested candidates should submit their resume’ to: **

The Sales Associate is part of the sales support team and plays a key role in managing orders and quotes while ensuring an exceptional customer experience. This position requires strong organizational skills, attention to detail, and the ability to work with a sense of urgency. The ideal candidate will be comfortable navigating multiple software platforms and communicating effectively with customers and internal teams.

• Enter and manage orders and quotes in SAP (training provided if no prior experience).
• Work out of a shared team inbox to manage incoming requests and inquiries.
• Communicate with customers and internal teams regarding order tracking, ETAs, and issue resolution.
• Ensure special pricing is correctly applied for orders with exceptions.
• Prioritize and elevate orders as needed to meet customer expectations.
• Maintain accurate records and proactively identify potential obstacles to ensure smooth order flow.
• Complete price/cost adjustments as necessary.

• Ability to navigate software platforms such as SAP, Outlook, and Microsoft Office (Excel/Word).
• Strong verbal and written communication skills.
• Detail-oriented with a sense of urgency and commitment to delivering a positive customer experience.

• Required:
  
  4-year degree or equivalent work experience; prior customer service experience.
• Preferred: SAP experience; proficiency in foreign languages (Spanish, Portuguese, French, German).

• Hybrid schedule:
  Onsite at Tempe office (1241 West Warner Rd., Suite 108, Tempe, AZ 85284) on Tuesday, Wednesday, Thursday; remote option on Monday and Friday.

• Ability to sit at a computer for extended periods.
• Ability to lift up to 25 lbs.
• Occasional travel (up to 20%).