Customer Service Representative

Location

8162 S Priest Dr, Tempe, Arizona 85284 United States of America

Under the direction of the SSR Supervisor, you will be part of the Supply Service Representative Team that provides customer service to internal U‑Haul sites. This team is responsible for the processing and entry of orders as well as expediting or special handling of orders as needed. The SSR team is expected to support all U‑Haul locations with any and all questions or concerns related to the Supply Chain.

• Maintain high level of customer service
• Ensure communication with customers or suppliers via phone and email are always professional and cordial
• Escalate concerns to Buyers, Material Planners, Freight and Management Team if a supplier’s performance is impacting U‑Haul sites negatively
• Provide resolutions for disputes to satisfy stakeholders while maintaining department policy
• Ensure responses to field Feedbacks regarding issues with orders appropriate, per process and helpful
• Assist Buyers/Planners/Freight and Management with special tasks and reporting
• Review orders in error status, and correct
• Participate in continuous training with SSR Team on systems and on daily/as needed tasks
• Communicate critical information quickly and effectively to all pertinent groups when changes or challenges arise
• Review orders for compliance with Purchasing policies and internal audit
• Assist with completion of all daily/as needed SSR tasks
• Strive for continuous improvement and growth, including process development and changes for the group

• Customer Service experience (2+ years preferred)
• Good decision‑making skills
• Positive attitude and willingness to help
• Great organizational and follow‑up skills
• Excellent communication skills (both verbal and written)
• Ability to multi‑task
• Proficient in Microsoft Office Suite, particularly Excel
• Experience with SAP (or other similar ERP system)

• Required:
  
  High school diploma or GED
• Preferred:
  Associate’s Degree or the equivalent in experience

Consistent with applicable state law, U‑Haul will not hire or re‑hire individuals who use nicotine products. The states in which U‑Haul will decline to hire nicotine users are:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U‑Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U‑Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.