Front Desk Agent - Westin Tempe

Overview

The Westin Tempe is looking for a full-time Front Desk Agent to join our amazing Front Office Team!

AM/PM availability, including weekends and holidays.

• Team Member and Family Room Discounts for both Crescent Hotels and Resorts and Marriott Hotels
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay – Full Time and Part Time Team Members
• Holiday Pay – Full Time Team Members
• Amazing Recognition Programs / Giving Back – Community Outreach
• Tuition Reimbursement

Front Desk Agent takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction.

A Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and checking guests out at the end of their stay while striving to deliver outstanding guest experience.

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Excellent communication with guests.
• Willingness to pitch in and help co-workers – a team player.
• Concern able skill in the use of a calculator for moderately complex mathematical calculations without error.
• Effective dealing with internal and external customers, defusing anger, collecting accurate information and>
• Ability to stand and move throughout front office and continuously perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.

Our customers are what we are about. A key to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times and treat all guests and associates with courtesy and respect under all circumstances.

Maintain positive guest and associate experience by meeting and exceeding hotel standards for work procedures, dress, punctuality and attendance. Adapt to change and continuously improve skills and solve routine problems.

Adhere to hotel security policies and procedures, especially key controls, lifting heavy objects, using chemicals and reporting safety hazards and concerns.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Other job‑related duties may be assigned by the associate's supervisor. This description is subject to change at the sole discretion of the Company and in no way creates an employment contract. Each associate remains, at all times, an at‑will associate.