Collections Specialist III - Loss Mitigation

At JPMorgan

Chase, you will have the opportunity to make a significant impact by balancing business objectives with customer-focused solutions. We offer a competitive salary, comprehensive benefits, and a supportive work environment that values diversity, integrity, and teamwork.

• Handle inbound and outbound customer interactions, utilizing expert computer literacy skills to navigate systems and retrieve account information.
• Apply expert customer service skills to understand customer situations, empathize with their concerns, and maintain a positive brand perception throughout the interaction.
• Utilize expert negotiation and influence skills to persuade customers to agree on payment plans or solutions that are mutually beneficial and acceptable.
• Select and implement the most appropriate pre-established solutions to resolve delinquent or overdrawn accounts, based on customer eligibility and circumstances.
• Begin to explore the application of artificial intelligence in understanding customer data and enhancing decision-making processes.

• Baseline knowledge or equivalent expertise in collections processes, including negotiation of payments and resolution of delinquent or overdrawn accounts.
• Demonstrated ability to use computer systems and related technology to retrieve account information and manage customer interactions.
• Proven experience in customer service, with a focus on understanding customer perceptions and responses at all touch points.
• Ability to apply negotiation and influence skills to persuade customers and develop mutually beneficial solutions.
• Initial understanding of artificial intelligence and its potential applications in enhancing decision-making processes in a collections environment.

Both shifts will honor daylight savings time effective effective November 1st.

• Tuesday
  - Friday - 6:00 AM - 2:30 PM & Saturday- 7:00 AM - 4:00 PM
• Monday
  - Friday - 12:00 PM - 9:00 PM with a 10 % shift differential