Member Services Advocate

Member Experience Representative (Claims Intake)

Location:

Scottsdale, AZ (Hybrid: 3 Days In Office | 2 Days Remote)

Salary: $53,000 Annually + Overtime Eligibility

Schedule:

Full-Time

Start Date:

November 2026

Start a Career Where Service Makes a Difference

Are you someone who thrives on helping others, solving problems, and creating exceptional customer experiences? We're looking for service-focused professionals to join our growing Member Experience team as a Member Experience Representative (Claims Intake).

In this role, you'll be the first point of contact for members during important moments, helping them begin the claims process with confidence and care. If you enjoy meaningful conversations, can remain calm under pressure, and take pride in delivering outstanding service, this could be the perfect next step in your career.

Whether your background is in hospitality, banking, retail, healthcare, customer service, or another people-focused industry, we provide the training and support needed to help you succeed.

As a Member Experience Representative, you will:

• Serve as the first point of contact when members report a claim.

• Guide members through the initial stages of the claims process.

• Gather detailed information and document claims accurately.

• Provide reassurance and support during stressful situations.

• Assist with claim setup, coverage application, reserve establishment, and claim progression.

• Coordinate follow-up activities related to auto glass and towing claims.

• Deliver a high-touch, concierge-level service experience on every interaction.

• Navigate multiple systems and applications while maintaining accuracy and efficiency.

• Partner with teammates and leadership to ensure positive member outcomes.

We're looking for professionals who are:

• Customer-focused and passionate about helping others.

• Strong communicators who can build trust and rapport quickly.

• Empathetic, patient, and attentive listeners.

• Comfortable spending much of the day on the phone.

• Detail-oriented and able to accurately document information.

• Capable of multitasking across several systems simultaneously.

• Adaptable and open to new processes and procedures.

• Independent problem-solvers who can think critically and confidently.

• Motivated by career growth and professional development.

• Approximately 10-20 inbound claim-related interactions per day.

• Conversations are often longer and more detailed than a traditional customer service role.

• Focus on quality, accuracy, and advocacy rather than high call volume.

• Extensive training provided, including claims education and licensing support where applicable.

Successful candidates often come from:

• Hospitality

• Restaurants and Food Service

• Retail

• Banking and Financial Services

• Healthcare Administration

• Contact Centers and Customer Support

• Insurance or Claims

• Education and School Administration

Previous insurance or claims experience is a plus, but not required.

We are committed to investing in our employees and creating long-term career opportunities.

You'll receive:

• Comprehensive paid training and onboarding

• Ongoing coaching and mentorship

• Professional development opportunities

• Exposure to multiple areas of the business

• Defined career growth paths

• Leadership development and internal mobility opportunities

Training

Schedule:

Monday-Friday | 7:00 AM - 4:00 PM

Post-Training

Schedule:

Schedules may vary and can include shifts as late as 10:00 AM - 7:00 PM.

Flexibility is appreciated as business needs evolve.

• Customer service experience preferred

• Strong communication and interpersonal skills

• Proficiency with Microsoft Office and computer-based systems

• Ability to manage multiple tasks while maintaining attention to detail

• High school diploma or equivalent

This is more than a customer service position. It's an opportunity to build a rewarding career with a company that values exceptional service, invests in employee development, and provides clear opportunities for advancement. If you're looking for a role where you can make a meaningful impact while growing professionally, we'd love to hear from you.

This is a Permanent position based out of Tempe, AZ.

The pay range for this position is $53000.00 - $53000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location,…