Customer Service Specialist

Service and Support Assistant 2 Non-Exempt

Job Family:
Service and Support

Time Type:
Full time

Minimum Qualifications:

High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile

Summary:

Contributes to the efficiency of university operations by managing diverse functions, including parking and transit and strategic partnerships. Responsible for materials movement, event support, and delivering high-quality customer service to various university stakeholders.

Job Description:

The role requires strong communication skills to clearly explain policies, procedures, and services to a group of internal and external clients. Responsibilities include handling financial transactions, maintaining accurate records, performing minor equipment upkeep, and resolving customer issues with professionalism and efficiency. The ideal candidate is adaptable, detail-oriented, and capable of working independently while delivering high-quality service in a fast-paced environment.

Essential Duties:

• Communicate effectively with internal and external customers in a professional, courteous, and positive manner.
• Provide detailed information regarding Parking and Transit Services, including policies, procedures, and services.
• Manage customer transactions, including processing payments via digital and electronic systems (e.g., AIMS, Salesforce, Amano One, Park Mobile).
• Reconcile and balance cash drawers and receipts, ensuring accurate reporting.
• Monitor equipment and facilities, including performing minor cleaning, maintenance, and light repairs in public areas.
• Track and escalate issues to supervisors or appropriate teams for resolution as needed.
• Manage and resolve customer complaints and concerns, applying knowledge of parking systems, regulations, and self-service tools.
• Adjust priorities quickly to address high-volume or special-event periods, providing responsive customer service.
• Assist with activity reports, logs, and other documentation related to operations and case management.
• Support continuous improvement of customer-facing processes to ensure efficient, high quality service delivery.
• Promote sustainability efforts within Parking and Transit Services, encouraging customers to adopt eco-friendly behaviors.

Desired

Qualifications:

• Experience with parking management systems and software such as AIMS, Salesforce, Workday, and Park Mobile.
• Demonstrated success in resolving customer service issues in a high-volume or fast-paced environment.
• Familiarity with conflict resolution techniques and de-escalation strategies in customer facing roles.
• Experience promoting or supporting sustainability practices within an organization.

Working Environment:

• Work is performed in an office setting with some outdoor exposure, subject to extreme weather conditions (hot summers and cold winters).
• Frequent bending, reaching, lifting, and moving items up to 25 pounds.
• Requires extended periods of sitting, standing, and walking, as well as repetitive motions using a computer and other equipment.
• Ability to adapt to shifting priorities, resolve conflicts, and perform routine office tasks effectively.

Applicant must be eligible to work in the United States; ASU will not be a sponsor for this position.

Department Statement:
Parking and Transit Services (PTS) supports ASU's mission through comprehensive transportation solutions across four campuses. Services include shuttles, car-sharing, parking enforcement, and sustainable transit programs. Our team supports a vibrant university community and plays a key role in campus safety and access.

Driving Requirement:
This position may require driving. Employee must possess a valid US Driver's license of the appropriate class and required endorsements throughout employment.

Location:

Campus:
Tempe

Funding:
No Federal Funding

Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all…