Customer Service Rep

Job Title:
Customer Service & Scheduling Coordinator

Position Overview
A growing automotive services organization is seeking a Customer Service & Scheduling Coordinator to support customers and coordinate vehicle glass replacement appointments for a nationally recognized automotive brand. This role serves as the primary point of contact for customers, ensuring a seamless scheduling experience while maintaining efficient communication between customers, technicians, and service locations.

Schedule

• Monday through Friday
• 9:00 AM to 5:30 PM

Key Responsibilities

• Schedule and coordinate windshield replacement and automotive glass service appointments.
• Receive inbound calls, emails, and customer inquiries regarding services, availability, and appointment status.
• Verify customer information and service details to ensure accurate scheduling.
• Communicate with technicians and service providers regarding appointment updates, cancellations, and reschedules.
• Monitor appointment calendars and optimize scheduling to maximize efficiency.
• Provide exceptional customer service and professionally resolve customer concerns.
• Maintain accurate records in scheduling and customer management systems.
• Follow up with customers regarding appointment confirmations and service completion.
• Assist with administrative tasks and data entry as needed.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service, call center, dispatching, scheduling, or administrative experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and scheduling software.
• Positive attitude and customer-focused approach.

Preferred Experience

• Appointment scheduling or dispatching experience.
• Automotive, glass replacement, field service, or home services industry experience.
• Experience handling high-volume phone and email communications.

Skills

• Customer Service
• Scheduling & Calendar Management
• Data Entry
• Problem Solving
• Time Management
• Multitasking
• Microsoft Office Suite
• Phone Etiquette

Benefits

• Competitive pay
• Medical, dental, and vision benefits
• Paid time off and holidays
• Career growth opportunities
• Stable Monday-Friday schedule

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.