Front Desk Attendant

JOB DESCRIPTION Front Desk Attendant I. JOB-RELATED REQUIREMENTS & QUALIFICATIONS Physical Requirements

• Must be at least 18 years or older.
• Must be able to lift a minimum of 30 lbs.
• Must be able to maneuver throughout the club and equipment.
• Physical ability to complete assigned cleaning tasks.

• Provide basic equipment assistance.
• Demonstrate competence in the operation of basic office equipment: phone, fax machine, computer, copy machine, etc.
• Consistently complete simple mathematics functions.
• Demonstrate responsibility, dependability, and consistency in: arriving on time, attending meetings, completing assigned tasks, and communicating all concerns and messages to managers.
• Possess problem solving and conflict resolution skills.
• Demonstrate self-motivating and self-directed behavior such as seeking out additional duties.
• Ability to communicate effectively with managers, co-workers, and members.
• Successful completion of Manage Staff training, drug testing, and the Mountainside Training Program.

• Maintain and enforce the safety of members and guests.
• Attend to the needs of members and guests, providing excellent and friendly customer service by:
• Checking in all who enter the club, greeting them by name with a smile and taking pictures if needed.
• Maintaining an adequate supply of towels.
• Assisting members with equipment usage.
• Scheduling tanning, massage, and assessment appointments.
• Ringing in purchases for clothing, tanning, programs, and miscellaneous items.
• Providing answers to general questions from members and guests, or promptly seeking out an answer.
• Learn and use the telephone properly and only for business purposes.
• Follow the Chain of Command by referring all tours, membership sign-ups, cancellations, account change forms, and billing problems to the appropriate person.

• Prompt arrival for shift — recommended arriving 10 minutes prior to start.
• Dress according to club policy to present a conservative and professional look.
• Avoid absenteeism and follow department protocol for time off, shift changes, and illness.
• Follow proper procedure for clocking in and out for all shifts.

• Charge and collect the correct fees for all payments and purchases.
• Complete appropriate paperwork accurately: incident reports, equipment repairs.
• Maintain a clean front desk area and work cooperatively with co-workers to complete various cleaning lists.
• Follow opening and closing procedures (no before- or after-hours workouts).
• Follow procedures for drawer reconciliation on every shift.
• Attend all staff meetings and read Spike at the beginning of every shift.
• Adhere to all policies and procedures as specified by the Employee Handbook.
• Other job-related duties as assigned.

• Report directly to Supervisor or General Manager.

• The hours required for this position may change as needed with advance notice.
• Performance reviews conducted twice per year by Supervisor or Manager.
• Progressive disciplinary procedures - at the discretion of the Supervisor or Manager - may include employee counseling, verbal warnings, probation, and termination.