Customer Service Specialist - Export Documentation

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Provides general follow up and dedicated customer service on the export documentation belonging to the assigned accounts according to customer’s requirements and MSC’s policies. Facilitates the approach between clients and MSC USA, acting as a first point of contact for any inquiry related to Export Documentation.

• Communicates clearly with team members regarding workload, customer particulars, and problems.
• Liaises between data entry teams and customers to ensure missing information is received and customer’s requirements are understood via Standard Operating Procedures.
• Provides shipment details and bills of lading to customers when requested.
• Communicates with overseas agencies to ensure corrections can be applied and cargo is available for release.
• Updates bills of lading according to customer’s requests with little to no errors generated.
• Performs other duties as required.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

• Bachelor’s degree preferred or equivalent experience
• English: advanced
• Strong attention to details
• Excellent problem-solving abilities
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software
• Preferred skills, experience, education
• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• Corporate Partner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at US and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, visit MSC Mediterranean Shipping Company.