Graduate Programs Support Services Coordinator

Graduate Programs Support Services Coordinator

Campus: Tempe

Job : JR114944

Job Type: Full-time

Seniority Level: Associate

Employment Function: Administrative

Industry: Higher Education

January 9, 2026

$46,000-$48,000 (commensurate with education and experience)

The Graduate Programs Support Services Coordinator coordinates and manages China programs’ daily operations, including student and faculty service and support, events, and program management. You will join a high-performing team of professionals in a position that cultivates the development, implementation, and evaluation of support services and events designed to ensure student academic success and engagement.

• Provides highly responsive support for students enrolled in China EMBA, EFP, MiM programs, and other China new initiatives, including: degree and non-degree online applications, course enrollment in courses across programs, maintaining registration information, application documents, necessary translation schemas, academic guidance, and serves as an information resource for any student related matters.
• Works closely with the program administration to ensure all students are accurately tracked for academic progress.
• Assist with sending the appropriate academic policies and notifications to students, including preparing and sending unofficial grade reports, tracking retake progress, scheduling with retake students, and sending retake notices.
• Supports faculty and course delivery in an on-campus classroom environment in China or off-campus environment in other countries, such as students’ benchmarking tours in US or Europe.
• Provides assistance, information and guidance to faculty, including teaching paperwork, class rosters, attendance records and grade posting, teaching evaluations, and any materials necessary for delivery of course content.
• Supports all programs’ faculty travel planning and reimbursement, completes Concur travel request and expense reports, coordinates logistics by working with ASU travel stakeholders, partner institutions, and faculty members.
• Translates and proofreads, when appropriate, course materials between Mandarin Chinese and English.
• Coordinates and assists with events as they pertain to China programs and their integration into the overall portfolio of graduate programs; this would include, but not be limited to orientation/launch, meet and greets, academic events, convocation, site visits, benchmarking tours, etc.
• Serves as lead staff member in the China Graduate Programs team on transactional accounting support, including daily programs’ expense processing and tracking, acts as programs’ primary contact for faculty travels, tracks and updates programs’ travel budget.
• Supports established budget by preparing disbursements, proposals, recommendations and securing approvals where appropriate and ensuring budget is adhered to via university policy.
• Provides academic and program support through the management of course registrations, materials ordering, team assignments, event coordination and support, etc.
• Regularly reviews and updates web content.

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

• Evidence of being bilingual:
  English/Mandarin Chinese. Proficiency in Chinese communication skills including writing, speaking, reading and interpersonal.
• Able to work flex hours to support varying time zones.
• Demonstrated knowledge of Chinese communities and culture.
• Evidence of a Master’s degree in Business degree or related.
• Experience with in a higher education environment in the following areas: student advising and services; business and curriculum processes; student engagement activities.
• Demonstrated knowledge of student information systems (People Soft);
  Concur travel system;
  Adobe Sign, etc.
• Demonstrated knowledge of budgeting and accounting principles, preparation and forecasting.
• Experience in coordinating and prioritizing work and…