Student Services Specialist

Student Services Specialist

Job : 322192

Location: Rio Salado Community College

Full/Part Time:

Regular/Temporary: Regular

Hiring Salary Range: $19.17 - $23.99 hourly, DOE

Grade: 109

Work Schedule: Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer

Hours:

Monday - Thursday, 7am-6pm

Work Calendar: 12 Months

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest‑growing county in the United States? Whether you're teaching, working, or learning – Make It Happen at Maricopa County Community Colleges!

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM education:
  Hispanic‑Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance.
• One of the largest community college systems in the country.
• 2020 Healthy Arizona Worksites Program recipient.
• Named 19th Best Employer for Women by Forbes.
• 2019 No. 42 in Arizona's Best Employers.

• Nationwide Medical, Dental, and Vision Coverage.
• Paid Time Off:
  Vacation, Sick Leave, and Personal Time.
• 20 Paid Observed Holidays.
• Company‑paid Life Insurance, AD&D, and Short‑Term Disability plans, with the option to purchase supplemental coverage.
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer‑matching contributions.
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b).
• Tuition Reimbursement for employees and dependents.
• Annual Professional Development Funding.
• Flexible Work Schedules.

Employee Health & Wellness Programs:

• District‑Wide Wellness Program with Workshops and Webinars.
• Monthly Health & Wellness Calendar and Newsletter.
• Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs.
• Employee Assistance Program (EAP).
• Sight‑On‑Site Eye Care Services.
• Mobile On‑Site Mammography Screenings.
• Pre‑Retirement Planning Events.
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full‑time for an eligible employer).

Rio Salado College (RSC) is seeking a full‑time Student Services Specialist. This position serves a full range of support services for International Education Programs and acts as active support staff to the Welcome Desk. The Specialist assists faculty and professional staff with planning, processing, and coordination of educational opportunities, and provides student service program support, enrollment, advisement, international education, and resource referrals.

The role works with a diverse population of customers, students, administrators, faculty and staff. The Specialist utilizes problem‑solving and troubleshooting skills and a wide knowledge base of campus, district and federal policies to assist students, guests, and employees regarding student services functions. Excellent customer service skills and the ability to communicate with diverse populations are required. The position requires physical presence on campus.

• 50% – Serves in primary functions related to planning, coordination, processing, and implementation of student service programs including enrollment, advisement, mentoring and enrichment programs; assists with all aspects of international partnership programs recruitment, enrollment and retention; provides staff coverage.
• 30% – Provides general assistance, triage, and referrals to other student service areas; works with a diverse student population; offers information and technical assistance regarding program guidelines and applicable laws, policies, rules, and regulations.
• 10% – Coordinates and maintains department and other college database information and reporting systems; utilizes district‑wide CRM; collects data on program participation, prepares reports, and works with management to…