Residency Classification Specialist

Position Title

Enrollment and Records Assistant 2 – Non‑Exempt (Full Time)

Arizona State University is seeking a detail‑oriented, student‑focused professional to join University Registrar Services as a Residency Classification Specialist, ensuring accurate tuition residency determinations and guiding students through the residency process.

• Job Family: Enrollment and Records
• Time Type: Full Time
• Pay: $20.67 per hour (max pay depends on experience)
• Final date to receive applications: 11:59 PM Arizona time the day before the posted End Date

• High School Diploma and two‑years (2) experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training that has resulted in comparable knowledge, skills and abilities.

• Experience in higher education student support services.
• Customer service experience in team‑based, high‑volume environments.
• Strong verbal and written communication skills.
• Experience handling confidential information.
• Knowledge of higher education policies and procedures.
• Proficiency in MS Office, People Soft, Salesforce, and Slack.

• Apply ABOR, state, and university residency policies accurately and consistently.
• Review and process residency petitions, reclassifications, appeals, and supporting documentation.
• Research and verify residency status using People Soft, Salesforce, and other systems.
• Educate students, families, and staff on residency requirements, timelines, and documentation.
• Respond to inquiries via phone, email, Zoom, and in‑person with professionalism and clarity.
• Serve as a resource for resolving discrepancies and ensuring appropriate follow‑up.
• Maintain accurate records in compliance with FERPA and retention policies.
• Identify and support process improvements and service enhancements.
• Assist with special projects and training new staff.

Activities performed in an environmentally controlled office setting with extended periods of sitting, keyboarding, and manipulating a computer mouse. Occasionally bending, reaching, lifting, pushing and pulling up to 25 pounds. Requires ability to stand and walk moderate distances, as well as quickly changing priorities.

Campus:
Tempe

No Federal Funding

• Tuition Reduction Program for staff members, spouses, and dependents.
• Low‑cost health, dental, vision, and life insurance benefits available on day one.
• Retirement program designed to promote long‑term savings and provide income upon retirement.
• Paid time for volunteer and professional development.
• Wellness program for preventative health education and screenings.
• Disability and leave program for income protection.
• Employee assistance for free and confidential behavioral health services.

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use the following link and log in using SSO: $9925/.htmld.

To be considered, your application must include the following attachments:

• Cover letter
• Resume/CV

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties, and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

ASU conducts pre‑employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre‑employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

A fingerprint check is not required for this position.