Operations Trainer Job Tempe area,Arizona USA,Education / Teaching

Job Summary:

The primary responsibility of the Operations Trainer is to train employees in all IES Communications software systems and processes.

Job Duties and Responsibilities:

Conduct training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks

Evaluates training by assessing effectiveness of training to specific job applications

Maintains quality service by establishing and enforcing program specific standards

Implement training processes and best practices that add value and improve business performance

Ensure all personnel have required access and understand what their role requires within the systems that IES functions in

Provide instruction and eLearning guides for new features as they are launched

Development of comprehensive training materials for both classroom and eLearning experiences

Confirm staff understands how to correctly use systems and provide precise reporting to management

As needed, provide one on one training sessions to employees with questions and/or issues working in the various systems

Provide refresher trainings as necessary
Work with Training, Process and IT Management to identify any issues and correct any training materials
Ensure precise processes are being communicated in a timely manner
Gather feedback from teams to improve trainings and processes
Other responsibilities as assigned.

Qualifications Physical and Mental Requirements:

Operate as a team member of management
Strong verbal and written communication skills
Strong organizational skills and attention to detail
Lead by positive example on policy, quality, safety, ethics, and customer- satisfaction attitude.
Must be able to work a non-standard work schedule as required to provide job, team or individual specific training.
Must promote the Company culture and mission to all employees, vendors, clients and business partners.
Must have proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
Must be self-motivated, positive in approach, professional and lead others to create, develop, implement and review project process improvement(s).
Must be an expert in the Company’s management systems.
Must able to travel within the United States as needed.

Education, Certification, License, and Skill Requirements:

Must possess at least a High School diploma or GED equivalency.
Must have a minimum of three (3) years’ experience at IES working in a PMA or higher- level role.
Must have demonstrated knowledge of job costing, job planning, quality management, safety training and contract administration.
Must be proficient with IESOS, Spectrum, SharePoint, Microsoft Office (Word, Excel, PowerPoint and MS Project).
Working knowledge of instructional design and adult learning theory practice preferred
Previous professional training preferred
Maintain technical knowledge by attending educational workshops; reviewing publications
Working knowledge of construction process (bid process, project management, delegation, financial etc.)
Must meet Company minimum driving standards.

Minimum Years of

Experience:

6+
License

Required:

No
Minimum Education:

High School

Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 9,400 employees at over 174 domestic locations across the United States.

IES is an Equal Employment…