Student Success Coach - Tempe, AZ

Unitek Learning is a leading healthcare education organization focused on preparing the next generation of nurses and healthcare professionals.

Through its family of institutions, including Unitek College of Nursing, Eagle Gate College, Provo College, Brookline College, and Unitek EMT, Unitek delivers career-focused education designed to help students build meaningful careers while addressing critical workforce needs across the healthcare industry.

Through our Workforce Solutions segment, Unitek partners with hospitals and health systems to create sustainable talent pipelines and expand access to healthcare education through employer-based training and workforce development programs nationwide.

The Student Success Coach - Workforce Solutions serves as an advocate for student success throughout the academic lifecycle for students enrolled in Workforce Solutions programs, and actively coaches’ students from the point of enrollment to graduation. They must demonstrate a high level of integrity and commitment to student success planning and advising remotely. The Student Success Coach serves the institution as a student liaison and collaborates with all departments to promote a positive, student-centered experience.

To execute the functions of this role well, they must be able to communicate professionally and respectfully with students, internal stakeholders, and all other members of the college community with regularity. The Student Success Coach must embrace and promote a diverse work and learning environment. They must also facilitate collaboration and teamwork across the institution to support student success at all levels.

Please note:

This role may require a flexible schedule that varies to include Saturdays and evening times to meet campus and department needs.

• Contact students regularly and proactively through virtual meetings, phone, text, and email to provide support through tools, resources, services, encouragement,positive reinforcement,and student accountability to ensure smooth transition into the program and throughout the lifecycle of student.
• Use student information systems, customer relationship management systems and reporting for timely completion of tasks and to document outreach.
• Utilizes motivational interviewing techniques and other coaching tools to help students identify ways they can be successful in school, strengthen their academic skills, and coping skills. Demonstrates expertise in coaching individuals to make positive changes.
• Seeks to resolve concerns or issues promptly and lift appropriately.
• Deliver virtual events to support student success.
• Act as a programmatic expert for assigned programs to include all students facing policies and procedures, program and course information, resources available to students, admissions, matriculation and graduation requirements, program certifications/tests, career options, organizational structure, etc.
• Demonstrate knowledge of policy, procedures, and accreditation requirements to support student success and compliance within programs.
• Foster relationships with staff and faculty to support student success and retention.
• Work closely with the Director of Nursing Academic Services to identify at-risk students and provide necessary support.
• Collaborate with NCLEX Success Specialist to foster student success and help prepare students for NCLEX success.
• Report on student population regarding attrition and retention, lead weekly retention meetings, and participate in other meetings as required. Complete training required to perform job functions, including meeting the minimum annually required training hours.
• Recommend support resources and policies and procedures to help the student population succeed.
• Assist the Associate…