Program Manager - Tempe, AZ

Job Summary

Based in Tempe, AZ, Harter Aerospace is a global aerospace maintenance, repair, and overhaul (MRO) organization licensed and certified by FAA, EASA, and CAAC that performs inspection, testing, repair, and overhaul services on a variety of aircraft components. Harter Aerospace is a subsidiary of HEICO Corporation, a highly reputable organization within the aerospace industry. The company's facilities are equipped with state‑of‑the‑art testing systems that are 100% compatible with OEM testing equipment.

Every component inspected, repaired or overhauled meets our customers' stringent requirements.

Program Manager

• Serve as a point of contact for assigned customer accounts during all phases of production.
• Generate price and workscope quotes for assigned accounts after technician's evaluation of customer components, and submit quotes to customers for approval.
• Field all questions and concerns from customers regarding quotes, status updates, ESD's, price negotiations, technical clarification, etc.
• Maintain status reports for in-house components and provide routine updates to customers and internal departments.
• Coordinate workflow processes internally between various departments and personnel such as Purchasing, Materials, Shipping/Receiving, Accounting, Shop Leads and Techs, Sales Directors & Representatives, and management.
• Assist with RFP responses that are correct, complete, adhere to specific customer requirements, and depict Harter's value proposition to meet the proposal terms, conditions and specifications.
• Assist with identifying and managing contract changes, and coordinate resolution of contract issues internally and, if applicable, with external customers.
• Ensure quotes and contract administration activities are conducted in accordance with company policies and procedures, applicable laws and regulations, and customer requirements.
• Attend routing meetings with internal departments and production personnel to analyze and update workflow priorities; provide recommendations based on customer's urgency and contract requirements.
• Manage priorities and document all support inquiries in the Quantum and Access database in a clear and concise manner.
• Optimize day-to-day activities while minimizing costs through highly efficient pricing and quoting practices; maximize profitability while maintaining pricing at competitive levels and within market-bearing limitations, all while ensuring contractual requirements are upheld.
• Effectively monitor backlogs and incoming workloads.

• Experience in customer service and/or customer account management, preferably in the aviation industry.
• Ability to create strong interpersonal relationships with customers built on trust, patience, and honesty.
• Consistently project a positive and energetic attitude during each and every interaction with customers.
• Skillful user of Microsoft Office (Word, Excel, PowerPoint and Outlook) applications.
• Ability to manage multiple work assignments and meet critical deadlines.
• Understand and analyze profit margins based on labor and materials costing aspects.
• Comprehend complex operations and procedures.
• Strong attention to detail and ability to work in a fast‑paced environment.
• Self‑motivated with a data‑results‑driven approach.
• Proven creative and problem‑solving ability with solid work ethic.
• Demonstrated success in a team environment; proven ability to communicate clearly and effectively with co‑workers and supervisors.
• Occasionally work overtime based on department workload and production requirements.
• Read and write English fluently.

• Bachelor's degree (any field).
• Experience working in a FAA licensed Part 145 MRO, airline, and/or parts broker.
• General knowledge of FAA regulations and guidance.
• Experience using the Quantum database is a strong plus.
• Prior service in US military branch is a strong plus.
• Multilingual in various Spanish and/or Asian languages is a plus.

Tempe, Arizona, United States

Relocation assistance is not offered for this position. Out-of-state candidates will be considered, but with the full understanding that, if selected, relocation costs will be at the expense of the candidate.

Harter Aerospace is a global aerospace maintenance, repair, and overhaul (MRO) organization licensed and certified by FAA, EASA, and CAAC that performs inspection, testing, repair, and overhaul services on a variety of aircraft components. The company is a subsidiary of HEICO Corporation, a New York Stock Exchange listed company (NYSE: HEI and HEI.A) with worldwide operations.