Voice Engineer, AVP – Microsoft Teams Calling & Cisco Voice Infrastructure

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

The Microsoft Teams Calling and Cisco Voice Infrastructure Engineer, will be responsible for the engineering and support of the MUFG Teams Calling and Cisco Voice environment, leading the performance management insights, and ensuring the high availability and performance of critical Telecommunications infrastructure leveraging the IR Prognosis solution. This exciting opportunity will require the implementation of practical solutions to mission critical services in a high energy environment, and the ability to work with escalation points while managing various vendors.

This role is ideal for a highly skilled engineer who is enthusiastic about partnering with peers to deliver exceptional user experiences and optimizing collaboration tools within a fast paced and energetic organization.

• Proficient Professional :
  Serve as a skilled engineer on both Microsoft Teams Calling and Cisco Voice Infrastructure leveraging IR Prognosis performance management solution

• Operational Readiness :
  Ensure the operational readiness for environment and assist in upskilling of peer groups in both environments

• Support and Administration :
  Manage and troubleshoot ensuring efficient service delivery

• Incident Management :
  Support incident management and troubleshooting processes to enhance service reliability and speedy restoration

• Performance Management :
  Support performance management leveraging the IR Prognosis solution ensuring visibility and analytics across multi-vendor environments which provide insights that ensure the high availability and performance of critical Voice systems

• Customer Engagement :
  Consult with business partners to understand their needs and provide strategic guidance on capabilities and best practices

• Collaboration :
  Work closely with architecture, other engineering teams, telephony providers and third-party vendors to enable advanced Voice features and services

• Planning and Execution :
  Support planning of Voice services related projects and initiatives

• Deployment and Configuration :
  Deploying and configuring with PSTN connectivity through Direct Routing, Operator Connect, and Calling Plans

• Documentation :
  Develop and maintain technical documentation for engineering and operational teams to ensure clarity and consistency in processes

• Preventative Maintenance :
  Support presentative maintenance programs, disaster recovery plans and redundancy plans; maintain and test plans regularly

• Risk and Compliance :
  Support Risk, regulatory matters, and Vulnerability Management, ensuring compliance with FCC E911 regulations, configuring emergency call policies, and integration

• Flexibility :
  Willingness to be flexible to work extended hours as needed and as critical deadlines required, and be on a rotational on‑call 24x7 schedule

• Experience :
  Proven experience in a large financial services company or similar environment, with proven 3
  -7 years in a Voice engineering role

• Technical Skills :
  In-depth, firsthand knowledge of Microsoft Teams Calling and Cisco Voice Infrastructure deployments, operations, and troubleshooting, including cloud connectivity, network infrastructures, developing diagrams and presentations

• Tec…