Manager, Network Engineering; Legacy Services

Iridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more than 20 years, Iridium has powered mission-critical communications for governments, businesses, aviation, maritime, and the rapidly expanding Internet of Things.

Now part of Iridium, Aireon is the world’s only space-based air traffic surveillance system, providing real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global aviation.

Join our team and help shape how the world stays connected. We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact.

Iridium is seeking a Manager, Network Engineering with a specialty in Telephony Services to join our Gateway Engineering team. The Manager, Telephony Services leads the support, maintenance, and enhancement activitiesor Iridium's telephony-centric Gateway (GW) systems including Legacy ANC, Osmium, Legacy GMDSS, SMSC, EIR, WEMS, FAX, IMPS, and RUDICS. This position provides last tier support to all ground systems operations including GW Technical Ops, Tier 2 Customer Support, and Service Delivery.

In this role, you will also coordinate technical work activities and priorities for the Legacy Services team, provide technical guidance to team members and serve as the primary point of contact for telephony service issues and initiatives. This individual will participate in the architecting, design, development, testing, deployment, and maintenance of telephony systems in response to Iridium business requirements, new service introductions, and SOX audit compliance.

Working in this role, you'll gain valuable experience in satellite telecom GW subsystems, both on premise and cloud systems, while making a meaningful impact on Iridium service availability and new service launches. You'll be successful in this role if you can draw on previous Iridium service experiences, triage and diagnose complex issues, and drive solutions across telephony platforms.

• Serve as the technical lead for Telephony Services, coordinating work assignments and priorities within the team

• Mentor and train your team by performing regular check-ins, discussing career growth opportunities, giving constructive feedback, and acknowledging performance issues when necessary

• Provide technical guidance to team members supporting telephony platforms

• Work with vendors, subcontractors, and consultants to resolve outstanding issues

• Collaborate with service owners, project managers, developers, and others as necessary

• Institute and maintain telephony GW subsystems and services, both on premise and cloud based

• Lead new service introductions and enhancements for telephony platforms

• Participate in the administration and maintenance of remote monitoring and management systems: update agent scripts, and perform periodic system reviews

• Identify, investigate and resolve operations issues and work closely with the Operations team to improve maintenance procedures and achieve successful troubleshooting

• Ensure telephony systems maintain compliance with SOX audit requirements

• Support and advance automation efforts to improve operational efficiency

• Investigate and resolve complex system issues escalated from other internal support teams

• Coordinate with vendors to define and improve methods of operations and processes

• Create and maintain maintenance documents for all telephony GW systems and network infrastructure

• Work closely with the System Validation and Test (SVT)…