Banking Service Associate Professional

Banking Service Associate Professional – LPL Financial

Join to apply for the Banking Service Associate Professional role at LPL Financial.

The Banking Service Associate Professional supports our Financial Professionals, their assistants, and internal business partners in delivering best‑in‑class service to support advisors and their clients. This role is part of a specialized service team that handles a high volume of inbound and outbound calls related to LPL’s Cash Management account and banking products. The associate will also provide knowledge of operational requirements, firm policies, and compliance guidance, ensuring all calls meet regulatory and company standards.

Ideal candidates have experience in a service center environment or the wealth‑management/banking industry and a passion for excellence.

• Deliver exceptional customer service via inbound calls, outbound phone calls, and email responses related to banking and lending. Aim for first‑call resolution and process requests to desired service levels.
• Serve as the single point of contact for all banking matters, guiding Financial Professionals and their assistants through processes and platform use.
• Acquire and maintain detailed knowledge of LPL systems, processes, and internal partners, sharing learnings across the team.
• Ensure compliance with LPL firm policies, regulatory and banking requirements, exercising business judgment and discretion.
• Engage in continuous improvement initiatives, participate in forums, and collaborate with leadership and external partners to drive service model enhancements.
• Promote a positive team culture, supporting employees and upholding LPL’s values and mission statements.

• 1–2 years of customer service experience, preferably in financial services (wealth management or banking).
• Bachelor’s degree in finance, business, accounting, or economics.
• Superior oral and written communication skills.
• Quick learning ability in a dynamic environment.
• Strong attention to detail, multi‑tasking, problem‑solving, and follow‑up skills.
• MS Office experience required.
• Possession of an SIE license or ability to acquire one.

• Flexibility to work varying schedules and hours as needed.
• Highly refined communication skills, serving as a recognized subject‑matter expert.
• Commitment to owning the customer experience and delivering high satisfaction.
• Strong leadership abilities and knowledge of LPL policies and procedures.
• Regulatory licenses or designations (e.g., s99, s7, s66, ACAM, CFP, PMP) are a plus.
• Strong attention to detail, work ethic, and listening skills.
• Exceptional organizational skills and a high‑quality client approach.

$20.48–$34.13 per hour. Actual base salary varies by skill, experience, education, location, and performance. LPL Total Rewards includes 401(k) matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

LPL Financial Holdings Inc. (Nasdaq: LPLA) is a leading wealth‑management firm supporting over 29,000 financial advisors and 1,100 financial institutions, managing ~1.9 trillion dollars in brokerage and advisory assets for ~7 million Americans. LPL offers advisor‑affiliation models, investment solutions, fintech tools, and practice‑management services that provide flexibility and technology for prudent business operations.

LPL Financial empowers professionals to shape success while helping clients achieve financial confidence. It offers cutting‑edge resources, a collaborative environment, and the freedom to make a real impact.

• Innovative Environment:
  Creativity and growth with supportive leadership.
• Limitless Career Potential:
  No limits on advancement.
• Unified Mission:
  One team, one mission—serving advisors so they can serve clients.
• Impactful Work:
  Real influence in a size‑right organization.
• Commitment to Equality:
  Workplace equality and diversity.
• Community Focus:
  Encouragement of employee community engagement.
• Benefits and Total Rewards:
  Comprehensive package beyond compensation.

LPL will communicate only from an email address and will not conduct online or chatroom interviews. No payment or sensitive financial information will be requested. Contact LPL’s Human Resources Solutions Center at (855) 575‑6947 for questions.

Principals only. EOE.