Cashiering Specialist

AZ Loan Servicing Center
4500 S Lakeshore Dr
Tempe, AZ 85282, USA

We're searching for some really great people who enjoy customers as much as we do.

Named as one of Puget Sound Business Journal’s Best Places to Work three years running, 2021, 2022 and 2023. We are a certified Great Place to Work™ and were named a Best Workplace eight times, most recently in 2024 in the Financial Services and Insurance category.

Wow happens every day  vision is centered on changing the world one relationship at a time.

Learn more about us on our website here .

Discover what’s possible with Evergreen.

We're looking to add people who feel the same way we do about our customers, our associates, and the work we do. In return, you'll be part of a growing, contemporary company that rewards creative thinking and believes in helping you get to where you want to be. You'll also enjoy a comprehensive benefits package and an attractive 401K plan to help you grow along with us!

Responsible for advanced cash processing duties: resolving research requests, completion of NSF reversals, processes the Term Loan Modifications, and fund forwarding. Handles default exception processing including repayments, foreclosures and bankruptcy posting. Ensures proper application of all incoming payments through the various payment options established by the company. This will include ACH payments, wires, lockbox payments, online payments, and manually posted payments.

The cashiering area will also be responsible for establishing bi-weekly payments and processing loan payoffs.

• Resolve research requests to the Cashiering department
• Complete return item reversals
• Process Term Modifications
• Forward servicing released items and returns to borrowers
• Process default payments and payoffs
• Complete daily balancing
• Process necessary wire transfers
• Receive and sort daily mail
• Receive and sort daily system reports
• Process payments for all loan types
• Responsible for processing rewrites, cram downs, change in terms agreements, subordinations and bankruptcies.
• Responsible for performing incoming maintenance request for due date changes, setting up automated clearing house payment, extension processing and address changes
• Balance Western Union reports
• Balance money gram reports
• Handle lock box rejects if applicable
• Other duties as assigned.

• Perform all actions in accordance with the Mission, Vision, and Convictions of EHL.
• Provide a “WOW” experience and effectively communicate with associates, clients, partners, and vendors via phone, written communication and/or in person.
• Seek Feedback:
  Host regular and timely communication with associates and Manager.
• Be willing to assume additional responsibilities/duties/projects as they arise.
• Have strong organization skills, the ability to learn quickly, and accuracy/timeliness in completing tasks.
• Perform all actions in accordance with policies and procedures of the company.
• Expected to meet productivity guidelines of the position.
• Effectively use software specific for the position and Microsoft office products.
• Work well with other members of the EHL team and be willing to fill in when needed.

• High School Diploma or GED required
• 1-3 years background in a financial institution, specifically loan servicing
• Cashiering experience preferred
• Experience with Black Knight/MSP servicing software a plus
• Working knowledge of titles for all 50 states
• Must be comfortable working in a start-up dynamic environment
• Exercise good judgment and strong character, motivated, hard working.
• Ability to work well with fellow associates, clients and vendors.
• Good communication skills. Neat, clean, healthy work habits.

• Requires all forms of dexterity and mobility throughout the shift, which may include extended periods of sitting and/or standing. Occasionally required to reach with hands and arms, twist, climb or balance, stoop, kneel crouch or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.
• Must be able to speak and…