Claims Analyst

Tempe, 8160 S. Hardy Drive, Tempe, Arizona, United States of America •

Ewing, 425 Phillips Blvd, Ewing, New Jersey, United States of America

Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.

Location Requirement:
Tempe, AZ, Ewing, NJ (Cenlar Offices)
Please note that this position is based at our one of our Cenlar locations. The role requireson-site presence for 4 days per week. When applying, kindly ensure that you arelocal to this siteand/or able tocommute reliably.

The Claims Analyst is responsible for monitoring the claims process and directing the work flow in the Claims Department. This position serves as the subject matter expert for their team updates written procedures, analyzes loans for financial recovery, and assists staff with complex cases, plans for sub-servicing transfers, reviews departmental performance and assists with departmental meetings.

Responsibilities:

• Monitors Investor/Insurer timeline requirements for additional recovery review
• Assists in training team members on the claims process and procedures
• Reviews department performance; assists with regular department meetings
• Adheres to FHA, VA, PMI, investor, insurer and master servicer guidelines, rules and regulations, as well as local/federal laws
• Manages conveyances and claims; analyze loans for final reconciliation; oversee filing of supplemental claims
• Manages and monitors performance of vendors; makes recommendations for change as needed; monitors and reviews vendor payments timely
• Identifies opportunities for cost and risk reduction, efficiency gains, and enhanced levels of service
• Analyzes trends in team work product to identify and implement process improvement
• Performs ongoing monitoring of key indicators to detect and research unexplained variances which may be indicative of quality control issues
• Interprets regulatory requirements and investor guidelines to identify opportunities, and manage a tracking and reporting mechanism to periodically communicate results
• Develops best practices to resolve deficiencies and meet regulatory compliance
• Remains current on policy and regulatory changes to maintain subject matter expertise
• Where quality control deficiencies arise, helps assess root causes, corrective actions needed, accountable parties, and corrective action timelines by working directly with senior leadership and business control management
• Creates reporting strategies to support management; tracks department activity for government portfolio and provides daily/monthly reporting to management and clients
• Works with Risk Management department in providing all required data for analysis
• Develops and maintain quality procedures and measures for the government portfolio to ensure appropriate documentation is in place
• Assists the team by filing Claims when necessary
• Appropriately assess risk when business decisions are made, including but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• Bachelor’s degree or equivalent experience
• 5 years related mortgage banking experience, quality assurance/control, auditing or other relevant experience
• 3 + years knowledge of Investor/Insurer default servicing guidelines preferred
• Knowledge of sound risk management practices for mortgage servicing functions and demonstrated understanding of risk management and internal control principles
• Experience reviewing processes, reports, or documents with a strong attention to detail
• Experience interpreting rules and guidelines for appropriate decision-making
• Experience…