Credit Analyst - Hybrid

About the Job

We are partnered with a leading global supplier of rigid packaging on the search for a Credit Analyst. This role is responsible for managing the company's financial risk of extending credit across a portfolio of business units, and for promoting strong cash collections by enforcing customer payment terms.

This person will own the full credit and collections lifecycle for an assigned portfolio—from reviewing and approving new credit applications to resolving delinquent payments—while building strong relationships with customers, Sales, and internal operations partners.

The company serves virtually every major end market—automotive, beverage, food, home care, industrial chemical, pet care, personal health and beauty, and wine and spirits, among others—and this role is central to protecting the business's cash position as it continues to scale.

The Mandate

This organization is clear about what it is—and is not—seeking.

They are not looking for someone who simply processes credit holds and moves on.

They are seeking a credit professional who uses sound business judgment to balance risk management with customer relationships—someone who can negotiate complex situations, spot financial risk early, and partner across Sales and Operations to keep the business protected without slowing it down.

Key Responsibilities

• Manage credit and collection activities for a portfolio of business units, including processing new credit applications and approving credit limits up to $500K for new and existing customers
• Ensure compliance with payment terms, resolve disputes in a timely manner, and perform account reconciliation by reviewing aging reports weekly
• Coordinate frequently with Sales and Operations on corrective action plans
• Address delinquent payments by contacting customers directly and partnering with internal stakeholders to resolve issues
• Monitor for signs of financial risk and report action plans to mitigate exposure
• Prepare and manage temporary extended payment plans for customers who need them
• Validate orders placed on hold by the ERP system at order entry
• Ensure credit exposure for ongoing customers stays within approved limits
• Build and strengthen relationships with internal and external customers
• Assist with credit-related training sessions
• Prepare monthly reports on past due accounts and other required reporting
• Negotiate complex customer situations, with support as needed
• Recommend and implement credit and operational process improvements, including leveraging technology where appropriate
• Balance credit and collections efforts with protecting customer relationships and supporting sales growth
• Meet or exceed individual KPI goals (e.g., DSO, % current, bad debt expense, cash collections)

Ideal Profile

• Bachelor's degree in business or finance, or equivalent experience
• 5-7 years of commercial credit and collections experience
• Basic accounting knowledge
• Strong attention to detail, follow-up skills, and ability to multi-task with a high sense of urgency
• Comfortable working independently and within a team, with minimal supervision
• Proficient in Microsoft Excel
• Strong business judgment and knowledge of credit and collection tools and techniques
• Effective communicator across all audiences
• Ability and desire to motivate others, whether direct reports or not

Location & Work Model

• Tempe, AZ — hybrid: 3 days in office, 2 days remote
• Limited travel required
• Not eligible for immigration sponsorship

Compensation

• Role is also eligible for the company's full benefits…