Sr Consultant, Cash Operations

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure:
Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Responsible for investigating, resolving, and processing complex payment and cash transaction activities. Acts as a subject matter resource for payment exceptions, transaction research, and operational issue resolution while partnering with internal stakeholders and technology teams to improve processing efficiency, mitigate operational risk, and support strategic business initiatives. Contributes to projects, system enhancements, and process improvement efforts impacting payment operations.

The Senior Consultant, Cash Operations is responsible for the investigation, resolution, and processing of complex payment and cash transaction activities within Northern Trust's Payment Services function. This role focuses on managing payment exceptions, researching transaction failures, troubleshooting operational issues, and ensuring the timely and accurate movement of client funds. The successful candidate will serve as a key resource for resolving complex payment-related issues, partnering closely with internal stakeholders across Operations, Relationship Management, Client Service, Risk, and Technology teams.

This position requires strong analytical skills, operational expertise, and the ability to identify trends, drive process improvements, and contribute to projects and system enhancements that support a best-in-class payment processing environment.

• Investigate and resolve complex payment and cash transaction exceptions across various payment channels and processing systems.
• Research payment transactions that fail during processing, identify root causes, and execute corrective actions to ensure successful completion.
• Track and resolve payment inquiries where funds have not reached the intended destination, partnering with internal teams to determine status and resolution.
• Utilize payment processing applications, including Money Transfer System (MTS), Global Payment Platform (GPP), and related banking systems to support daily operations.
• Analyze payment trends, recurring exceptions, and operational issues to identify opportunities for process improvements and risk reduction.
• Partner with Relationship Managers, Client Service teams, and Operations partners to provide updates, facilitate issue resolution, and support a positive client experience.
• Collaborate with Technology teams to investigate recurring transaction failures, system deficiencies, and workflow inefficiencies, helping drive long-term solutions.
• Ensure compliance with internal controls, operational procedures, and applicable regulatory requirements governing payment processing and cash movement activities.
• Support operational risk management by documenting, escalating, and resolving payment-related issues in a timely manner.
• Participate in system implementations, operational initiatives, process improvement efforts, and payment-related projects.
• Coordinate with business, operations, and technology partners to support testing, process changes, and…