Healthcare Account Manager

Healthcare Account Manager – Arizona

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Are you a driven, relationship‑focused professional with deep knowledge of Arizona’s home and community‑based services? Total Care Connections is seeking a highly motivated Intake Coordinator to join our Arizona team. If you have a proven track record of generating client referrals—especially from ALTCS, Banner, United Healthcare, DDD, and worker’s compensation carriers—and you thrive in a role where results matter, we want to meet you.

The Business Development Executive plays a vital role in growing our client base by cultivating strong referral relationships, conducting timely client assessments, and building individualized care plans. This is a Monday–Friday, 8:00 a.m.–5:00 p.m. in‑person position based in Arizona. Success in this role requires self‑motivation, consistent follow‑through, and the ability to meet clearly defined performance targets.

• Develop and maintain strong relationships with ALTCS, Banner, United Healthcare, DDD, and worker’s compensation carriers, as well as other community referral sources.
• Conduct at least 50 outbound calls per day to referral sources and/or prospective clients.
• Send follow‑up emails for every referral and a thank‑you card to every referral partner.
• Track and meet weekly referral growth goals set by leadership.

• Conduct in‑home or on‑site new client assessments and meet with families to identify needs.
• Create comprehensive, individualized care plans that align with assessment findings.
• Ensure care plans are clear, goal‑oriented, and initiated promptly after intake.
• Communicate care plans to caregivers and operations team members for smooth service initiation.

• Ensure all intakes and care plans meet Arizona Medicaid and company standards.
• Maintain accurate, timely documentation in the agency’s systems.
• Understand and apply eligibility requirements for ALTCS, United Healthcare, Banner, DDD, and worker’s compensation services.

• Partner with Care Managers and Scheduling teams to ensure new clients are staffed quickly.
• Represent Total Care Connections professionally when meeting with clients, families, and referral partners.
• Participate in team meetings and contribute to growth‑focused initiatives.

• Servant Leader – We put the needs of others first.
• Commitment to the Extraordinary – We go above and beyond to deliver exceptional care and service.
• Can Do Spirit – We face challenges with optimism and determination.
• Radical Generosity – We give freely of our time, resources, and compassion.

We’re also looking for someone who lives out the virtues from Patrick Lencioni’s The Ideal Team Player:

• Hungry – You’re driven to meet and exceed goals without needing to be pushed.
• Humble – You put the mission and team above ego.
• People Smart – You connect easily, communicate effectively, and build trust quickly.

• Preferred:
  Experience working with ALTCS, Banner, United Healthcare, DDD, and/or worker’s compensation referral processes.
• Preferred:
  In‑depth knowledge of Arizona Medicaid HCBS regulations.
• Must:
  Bilingual (Spanish and English).
• At least one year of experience in the home and community‑based services industry in Arizona.
• Proven ability to generate and grow client referrals from professional partners.
• Excellent communication and relationship‑building skills.
• Strong organizational skills with attention to detail.
• Ability to work independently and meet high daily/weekly activity targets.
• Proficiency with computers, CRM systems, and email communication.
• Reliable vehicle and clean driving record.