Medical Records Specialist, One Medical Customer Care

Medical Records Specialist, Amazon One Medical Customer Care

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At Amazon One Medical, we strive to deliver the highest level of patient‑centered care in healthcare and we need exceptional, talented, and motivated individuals to help us achieve this goal. If you’re passionate about enhancing the healthcare experience for our patients, this is your chance to make a meaningful difference.

Our Medical Records team plays a crucial role in maintaining this trust by ensuring patients have proper access to their health information. The Medical Records Specialist is responsible for the timely and accurate processing of medical records requests from various sources, including patients, their authorized representatives, healthcare providers, and other organizations. This role also involves facilitating responses to patients’ rights requests related to medical records, as outlined by HIPAA and other federal and state privacy laws.

Beyond handling requests, Medical Records Specialists perform a range of administrative tasks associated with health information to support Amazon One Medical’s services.

The ideal candidate is someone who excels in organization, demonstrates meticulous attention to detail, and can effectively manage deadlines. They thrive in a team environment, are comfortable receiving and providing feedback, and view challenging situations as opportunities for growth with enthusiasm and a willingness to learn.

• Access and prepare medical records as required for patients, authorized representatives, internal staff, and external organizations.
• Stay up‑to‑date with medical records and health information release regulations (e.g., HIPAA) to ensure accurate processing.
• Perform administrative tasks such as answering phones, faxing and emailing confidential information, and using basic computer systems.
• Provide excellent customer service both internally and externally.

• A minimum of 6 months of experience processing medical records requests in compliance with HIPAA policies, or at least 1 year of in‑depth back‑end administrative experience in a patient‑centered role within a multi‑state primary healthcare company.

• Excellent written and verbal communication skills.
• Comfortable typing, navigating the internet, and using multiple software systems.
• Strong attention to detail with consistent follow‑through on goals and deadlines, even in the face of obstacles.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

Payment may vary depending on location and experience with a base salary range of $44,928–$61,776 per year. Additional compensation may include equity, sign‑on payments, and other benefits.