Laboratory Support Services Manager

JOB SUMMARY

Hours:

Monday-Friday. Structured flexible schedule

The Support Services Manager is responsible for the operational oversight, coordination, and performance management of key non-technical laboratory support functions. This role ensures efficient daily operations across accessioning, transcription, send-outs, logistics, pre-authorization, client services, and related support areas, while maintaining compliance with regulatory standards and internal policies.

The Support Services Manager partners closely with Operations, Quality, Finance, IT, and Clinical leadership to support timely patient care, staff engagement, and continuous process improvement. Employees are responsible for adhering to all company policies and procedures, including compliance with CAP, CLIA, OSHA, and other applicable regulatory requirements.

• Accessioning
• Transcription
• Send-outs
• Logistics and Distribution
• Pre-Authorization
• Client Services
• Related administrative and support functions

Provide day-to-day leadership and operational oversight for assigned support service departments, including but not limited to:
Accessioning, Transcription, Send-outs, Logistics and Distribution, Pre-Authorization, Client Services, and Related administrative and support functions. Ensure staffing coverage, workflow efficiency, and adherence to turnaround time expectations.

Develop, implement, and maintain standard operating procedures (SOPs) and workflows in collaboration with Quality and department leaders.

Monitor departmental performance metrics and address operational gaps through process improvement initiatives.

Partner with Quality and Compliance to ensure readiness for inspections, audits, and corrective actions.

Support onboarding, training, competency tracking, and performance management for support services staff.

Collaborate with IT and LIS teams to optimize system functionality, reporting, and workflow automation.

Work with Finance and Supply Chain to manage resources, control costs, and support budgeting initiatives.

Serve as an escalation point for operational issues, staff concerns, and client-facing challenges related to support services.

Participate in cross-functional committees and operational planning as assigned.

Perform other duties as assigned to support operational excellence.

Direct supervision of Support Services staff and/or leads, as assigned.

Responsible for coaching, performance feedback, and disciplinary actions in collaboration with Human Resources.

Computer systems and standard office equipment;
Laboratory Information Systems (LIS);
Office productivity and reporting tools.

Direct supervision of Support Services staff and/or leads, as assigned.

Responsible for coaching, performance feedback, and disciplinary actions in collaboration with Human Resources.

Bachelor’s degree in healthcare administration, business, or a related field preferred; equivalent experience considered.

bMinimum of 3 years of laboratory or healthcare operations experience.

bMinimum of 2 years of demonstrated leadership or supervisory experience.

Experience managing teams and operational workflows in a regulated environment.

Knowledge of regulatory requirements (CAP, CLIA, OSHA) preferred.

Excellent communication, organizational, and problem-solving skills.

The work environment characteristics described here are representative of those and employee encounters while performing the duties of this job. Clin-Path provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, and gender identity. Clin-Path complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This applies to all terms and conditions of employment including, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Clin-Path Associates offers nationally competitive compensation and benefits. Our benefits program provides a comprehensive array of services to our employees including, but not limited to health insurance (Primarily covered by the company), dental insurance (100% covered by the company), vision insurance, paid time off, retirement contributions (401k), and flexible spending account (FSA).