Clinic Lead; Medical Assistant

# Clinic Lead (Medical Assistant)
Tempe - Tempe, AZ 85281## Description
** Position Summary
** This position supports our Mission – To expand access to compassionate, high-quality mental health care.

The Clinic Lead (CL) oversees the daily operations of clinical services within our mental health care organization. This role ensures high-quality, evidence-based care is delivered consistently, and that staff are supported, compliant, and aligned with the organization's mission. The CL provides supervision to the non-clinical team, coordinates with interdisciplinary teams, and helps drive quality improvement initiatives.## Qualifications
** Core Responsibilities
**** Clinic Operations
*** Oversee daily front office operations, ensuring seamless patient flow, scheduling efficiency, and high-quality patient experience.
* CL's work closely with the Practice Manager (PM) and Clinic Manager (CM) to ensure all team members are productive and efficient for streamlined clinic operations.
* Maintain clinic readiness for all service lines, including TMS, Spravato, and IV Ketamine.
* Ensure the physical clinic environment meets safety, cleanliness, and regulatory standards at all times.
* Support clinical treatments as directed by the supervising provider.
* Monitor and manage clinic supply inventory.
* Implement and uphold operational policies, procedures, and compliance standards in accordance with state and federal regulations, including HIPAA.
* Oversee scheduling of existing patients per intake requests and provider recommendations for follow-up appointments.
* Support Valant training for all non-clinical new hires.
* Address client care issues and coordinate with PM and CM.
* Support onboarding and ongoing training to non-clinical staff.
* Liaise with PM and CM to support day-to-day clinic operations.
** Qualifications
* *** Required
* ** Bachelor's degree or higher preferred.
* Minimum 3-5 years in a healthcare setting, with at least 2 years in a supervisory or leadership role.
* Excellent leadership, communication, and organizational skills.
* Working knowledge of HIPAA, healthcare compliance requirements, and patient privacy regulations.
* Proficiency with electronic health record (EHR) systems and standard office productivity tools.
* Ability to manage competing priorities and adapt to evolving operational needs.
** Preferred
* ** Experience in a behavioral health, psychiatry, or mental health clinic setting.
* Familiarity with specialty treatment modalities such as TMS, Spravato, IV Ketamine, or IOP.
** Core Competencies**|  |  || --- | --- || Clinical Skill & Patient Safety | Patient-Centered Service Excellence || Adaptability & Resilience | Healthcare Compliance & Regulatory Knowledge || Attention to Detail & Documentation | Communication & Provider Liaison || Adaptability & Cross-Functional Support | Professionalism & Discretion |
** Compensation & Benefits
** Turnwell Mental Health Network offers a competitive compensation package commensurate with experience. Benefits eligibility is determined based on employment status and organizational policy. Details will be provided during the recruitment process.
** About Turnwell Mental Health Network
** Turnwell Mental Health Network is a comprehensive mental health practice dedicated to providing compassionate, evidence-based care to individuals across all stages of their mental health journey. Our services include general psychiatric evaluation and medication management, individual and group therapy, Transcranial Magnetic Stimulation (TMS), Spravato (esketamine), IV Ketamine therapy, and Intensive Outpatient Programming (IOP). We are committed to breaking barriers to mental health care and empowering our communities through innovation, clinical excellence, and compassion.