Membership Advisor, Amazon One Medical Customer Care

Job :  | 1

Life Healthcare, Inc.

- P53

At Amazon One Medical, our goal is to provide the most patient-centered care in healthcare, and to achieve this, we need exceptional, talented, and driven individuals. If you're passionate about helping us create the best healthcare experience for our patients, this is your opportunity to make a meaningful impact.
As a member of the Amazon One Medical Membership Advisor team, you'll be part of a dynamic, fast-paced environment filled with individuals who are deeply committed to our mission of providing world-class service to patients. Our teams strive for excellence, never settling for the status quo, and thrive in managing high-volume calls from current and prospective members.
In the role of Sr. Healthcare Associate on the Membership Advisor Team, you'll join a specialized group with expertise in handling complex calls and tasks. This role directly impacts and supports patients nationwide.
This is a full-time, hourly, in-person position based at the Amazon One Medical Customer Care Center in Tempe, AZ.

• Managing a high volume of inbound and outbound calls, providing advice, guidance, and engagement to new and existing patients on maximizing their membership benefits
• Leveraging knowledge of One Medical to carefully pair patients with medical providers, resulting in long lasting relationships
• Assisting patients with navigating the intricacies of their insurance so they feel ready to take on their healthcare journey
• Facilitating service recovery and resolutions
• Embodying One Medical’s mission to deliver extraordinary care in every interaction with patients and colleagues

Your day centers on processing membership requests with precision while building meaningful connections with patients. You'll handle a dynamic mix of inbound and outbound calls, taking time to understand each patient's needs and guiding them toward the right medical providers and membership benefits. You'll collaborate closely with patients and internal teams to ensure accurate, timely membership setup. Throughout your day, you'll also support service recovery when patients need assistance, serving as a trusted resource who helps them feel confident and prepared as they begin their healthcare journey with us.

We are a collaborative group of healthcare professionals dedicated to continuous improvement and exceptional patient service. Our team believes in empowering each member to contribute meaningfully, ask thoughtful questions, and develop more efficient healthcare coordination processes. We work together to create pathways to better health outcomes for patients nationwide. When you join us, you'll be part of a supportive environment where your contributions directly impact how patients experience healthcare.

• Work a flexible schedule including weekends, nights, and holidays
• A minimum of 6 months of sales experience in a medical environment OR at least 1 year of in-depth back-end administrative experience in a patient-centered role within a multi-state primary healthcare company.

• Strong written and verbal communication skills.
• Proven problem-solving and multitasking abilities.
• Experience with de-escalation techniques.
• Experience using telephony systems like Nice-InContact is a plus.
• Familiarity with G Suite and Electronic Health Record systems is a plus.
• Preferred experience in healthcare areas such as patient scheduling, registration, medical records, insurance verification, or claims processing.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.…