Host, Hospitality ​/ Hotel ​/ Catering, Server​/Wait Staff

Summary of Position:

The Hostperson is responsible for meeting and greeting guest as they arrive, offering their choice of seating, escorting them to their table, and presenting menus.

• Supervise dining room to ensure proper service and guest enjoyment.
• Meet and greet every guest as they arrive, offering choice of seating, escorting guests to their tables, and presenting menus.
• Maintain proper set-up of dining room including server stations, reserved tables, and proper balance around the dining room.
• Maintain a cash drawer, giving out correct change to servers and guests.
• Keep staff informed of current promotions, daily specials, guest comments, daily events, and memos.
• Upkeep on happy hour tables.
• Keep restrooms clean and neat.

Education: High School Diploma or equivalent preferred.

Experience: Restaurant guest service experience preferred.

Certificates or Licenses: Maricopa County Food Service Worker Card/Certification.

Knowledge, Skills, and Abilities:

• Ability to memorize menu items sufficient to answer guest questions.
• Ability to move throughout a crowded dining room to seat guests.
• Ability to do basic arithmetic.

• Behaves ethically.
• Communicates effectively:
  Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
• Professional Appearance:
  Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).

The Arizona Grand Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious).

This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Source:
Marc & Rose Hospitality