Housekeeping Manager

Housekeeping Manager Tempe ASU Area Hilton Garden Inn by Hilton
• Tempe, AZ, US

Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and driven? Tharaldson wants you!

We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 90 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members!

• Career advancement opportunities
• Employee discounts
• Competitive pay
• Daily Pay Option
• Flexible work schedule
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
• Paid Vacation

Directs housekeeping program of hotel to ensure clean, orderly, and attractive conditions of hotel by performing the following duties personally or through subordinate supervisors.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervises work activities of housekeeping staff
• Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans
• Distributes keys and work assignments to staff
• Addresses guest complaints regarding housekeeping service or equipment
• Assists General Manager in the selection of housekeeping personnel
• Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
• Monitors linen and guest supply inventory
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
• Completes follow-up on vacant or occupied rooms
• Assumes function of Housekeeper as necessary
• Takes control of lost and found items as appropriate
• All other duties as assigned

• Problem Solving – Identifies and resolves problems in a timely manner;
  Develop alternative solutions;
  Uses reason even when dealing with emotional topics
• Customer Service:
  Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Responds to requests for service and assistance
• Interpersonal – Maintains confidentiality
• Oral Communications – Responds well to questions;
  Demonstrates group presentation skills
• Team Work – Contributes to building a positive team spirit
• Written Communication – Writes clearly and informatively;
  Able to read and interpret written information
• Managing People – Makes self available to staff; continually works to improve supervisory skills
• Organizational Support – Follows policies and procedures including, but not limited to, dress code policies
• Adaptability – Adapts to changes in the work environment;
  Manages competing demands;
  Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality – Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time
• Dependability – Commits to long hours of work when necessary to reach goals
• Initiative – Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities
• Professionalism – Treats others with respect and consideration regardless of their status or position
• Quality – Looks for ways to improve and promote quality
• Quantity – Strives to increase productivity
• Safety and Security – Observes safety and security procedures;
  Reports potentially unsafe conditions;
  Uses equipment and materials properly

Associates degree or equivalent from two-year college, or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Ability to…