Services Specialist

Overview

ADP is hiring a Benefit Services Specialist
.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

As a Benefit Services Specialist
, you will serve as the primary point of contact for our Total Source clients and our internal service and business partners related to the processing, guidance, and governance of all Total Source Health and Welfare plan administration services and benefit programs. The Total Source Health and Welfare plan is a robust offering with a full array of national and regional plan and carrier choices providing Medical, Dental, Vision, Disability, FSA/HSA/OCB, and voluntary benefit programs that support a client's ability to attract and retain talent.

Ready to #Make Your Mark ?
Apply now!

To learn more about Client Services at ADP
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Benefits Administration: You will administer, manage and/or govern a variety of benefit plans on a day-to-day basis through the processing of various transactions and events within and potentially outside of the Total Source systems, including but not limited to pending enrollments, dependent verification, new hire, life and termination events, and annual open enrollment processing. You will partner with back-office teams to coordinate transaction processing, audits, and ad hoc or regular deliverables.

You will perform various data integrity and enrollment/eligibility audits and research and resolve issues identified through those routine audits. You will review, maintain, and modify standard operating and client operating processes and procedures for benefits administration. You will identify opportunities for potential improvement in enrollments and benefits administration and make recommendations to management and peers. You will manage and monitor data flow and integration, including carrier connections, payroll, and/or process manual carrier updates.

You will work in conjunction with various team members to resolve errors and issues in a timely and accurate manner and escape programmatic issues to appropriate team members, carriers, or Human Resource Business Partners (HRBPs), as appropriate. You will provide tier 2 client and internal business partner service support. You will communicate and execute benefit policy changes as necessary. You will research and resolve complex client benefit problems and questions and coordinate with other Total Source associates.

You will work with benefit providers to support client benefits administration and resolve eligibility issues.

Service and Product Support: You will provide service support related to the administration of health and welfare benefit programs to the client and internal business partners and service team via phone, CRM, email, or in person, regarding standard or client operating procedure, best practice/business process, the resolution of participant benefit plan, insurance provider and/or other client problems. You will coordinate communication with appropriate HR or Benefits associates, internal business partners, or carrier resources to expedite responses to critical process, operating, client, or participant situations.

You will utilize your benefits/product/process experience to identify issues, troubleshoot client or service team problems, and assist with a resolution. This would include but not be limited to issues related to participant coverage, administrative processes, compliance, carrier connections, payroll, and Total Source systems functionality. You will continually upgrade your knowledge and skill base relating to health and welfare benefit programs, including compliance, standard operating procedures, administrative practices and processes, and other benefit products, as applicable, to increase proficiency in a support…