Learning and Development Specialist

Job Title: Learning and Development Specialist

Department: People Operations

Weekly

Hours:

20-40 hours

Reports to: VP of People Operations

FLSA Status: Non
- Exempt

The Learning & Development Specialist will be responsible for assessing the organization’s current training environment, identifying employee and departmental training needs, evaluating existing tools and resources, and building a practical, sustainable training program that supports Employees and Affiliates.
This is a hands-on role for an experienced training professional who can come into the organization, assess what is currently working—and what is not—and develop a comprehensive training strategy and program from the ground up. The ideal candidate will be comfortable working directly with employees, managers, and leadership to understand operational needs and translate those needs into effective training programs, tools, resources, and processes.
The Learning & Development Specialist will also lead the implementation and delivery of training, establish consistent onboarding and ongoing development programs, create certification programs, and create methods for measuring training effectiveness and continuously improving the organization’s learning strategy.

• Conduct an initial assessment of the organization’s current training programs, processes, tools, resources, and learning technology.
• Meet with leadership, managers, and employees to understand current training needs, challenges, skill gaps, and performance opportunities.
• Identify gaps in onboarding, job-specific training, professional development, compliance training, and ongoing employee development.
• Evaluate existing training materials, SOPs, job aids, presentations, courses, and other learning resources.
• Assess the effectiveness and utilization of existing training tools and systems and make recommendations for improvement.
• Develop a prioritized training roadmap based on organizational needs, business objectives, and identified gaps.

• Design and build a comprehensive learning and development program aligned with organizational goals.
• Develop structured onboarding and new-hire training programs to create a consistent employee experience.
• Develop role-specific and department-specific training programs in partnership with managers and subject matter experts.
• Create instructor-led, virtual, blended, and e-learning training solutions as appropriate.
• Develop training curricula, facilitator guides, presentations, manuals, job aids, assessments, checklists, and other learning resources.
• Establish standardized training processes and documentation to ensure consistency across departments.
• Develop ongoing training and professional development opportunities for existing employees.
• Identify opportunities to incorporate coaching, mentoring, cross-training, and other development strategies.

• Evaluate current LMS, learning platforms, training tools, and technology to determine how effectively they support organizational needs.
• Identify opportunities to improve the use of existing technology before recommending new systems.
• Administer and maintain LMS content, learning assignments, completion records, and training documentation.
• Research and recommend appropriate learning technologies, tools, and resources when additional solutions are needed.
• Develop processes for maintaining and updating training content and resources.

• Establish methods for measuring training effectiveness and return on investment.
• Develop assessments, surveys, knowledge checks, and other methods to evaluate learning…