Senior Manager, Benefits & Compensation

Opportunity Overview The Senior Manager, Benefits & Compensation leads a team responsible for delivering advanced HR service delivery and administration for the firm's benefits and compensation programs. Serving as a key partner between HR Service Delivery and the Total Rewards Center of Excellence, this role ensures the effective execution of enterprise reward programs while overseeing escalated associate inquiries, service operations, vendor partnerships, compliance, and the overall associate experience.

What You'll DoLead Benefits & Compensation team strategy, operations, and service delivery objectives.

Manage complex benefits and compensation inquiries, escalations, and operational issues.

Partner with Total Rewards, Payroll, HR Technology, Legal, and other stakeholders to ensure effective program execution and issue resolution.

Oversee vendor relationships, service performance, and operational governance.

Ensure accurate, compliant administration of benefits and compensation programs while maintaining strong controls and data integrity.

Lead Benefits Open Enrollment planning, testing, readiness, communication, and execution activities.

Oversee bonus administration, compensation cycles, and support enterprise Total Rewards initiatives.

Analyze service metrics, trends, and escalation patterns to identify opportunities for service improvement and operational excellence.

Drive continuous improvement, process optimization, and enhancements that improve efficiency and the associate experience.

Develop team capabilities through coaching, mentoring, training, and performance management.

Provide reporting, governance, and strategic recommendations to Human Capital leadership.

Serve as a trusted advisor on benefits and compensation service delivery, operational risks, and emerging trends.

Position Requirements Bachelor's degree in Human Resources, Business Administration, or a related field; equivalent experience considered.
3+ years of experience supporting benefits and compensation programs, including leadership experience within HR Service Delivery, Shared Services, HR Operations, or a related environment.

Strong knowledge of benefits and compensation administration, compliance requirements, and operational processes.

Experience leading Tier 2 support functions, escalations, and service operations within a multi-tiered HR service delivery model.

Demonstrated ability to leverage data, metrics, and reporting to improve service delivery and operational performance.

Proficiency with HR systems, case management platforms, workflow technologies, and process automation tools.

Experience managing vendors and partnering with Total Rewards, Payroll, HR Technology, Legal, and other stakeholders.

Strong leadership, communication, stakeholder management, and influencing skills.

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week.

Company Description Join a financial services firm where your contributions are valued.  Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose:
We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Awards and Accolades At Edward Jones, we are building a place where everyone feels like they belong.  We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades:
Insights & Information Blog Postings about Edward Jones Check out our Canadian awards and accolades:
Insights & Information Blog Postings about Edward Jones Position Schedule Full-Time Posting Location Arizona, Tempe, Missouri, St. Louis External Work Arrangements Campus-Based…