Technical Support Manager; Application Support
Job in
Tempe, Maricopa County, Arizona, 85285, USA
Listed on 2025-12-02
Listing for:
Prosum
Full Time
position Listed on 2025-12-02
Job specializations:
-
IT/Tech
IT Support, Technical Support, Cloud Computing, Systems Administrator
Job Description & How to Apply Below
Technical Support Manager (Application Support)
- Full-time
Overview
Our client is looking for a Level II Product Support Engineer that can handle the following duties and responsibilities for the company:
Responsibilities
- Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform
- Technical troubleshooting, develop and document solutions, S/FTP data transfers and create/reproduce escalation cases to Engineering teams
- Suggest various service and product enhancements
Requirements for the Role
- 2+ years technical support for SaaS-based software
- Experience with Linux text processing tools
Nice to Haves:
- Basic coding experience in any language:
Java, C++, Python, Perl, Bash, etc... - Mongo
DB, Hadoop, or Atlassian product experience - AWS- working knowledge
All your information will be kept confidential according to EEO guidelines.
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