Research Facilitator

Job Profile

Research Facilitator at Arizona State University

Applications Developer 3

IT Applications

Full time

$90,000.00 USD Annual

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Arizona State University’s Knowledge Enterprise Research Technology Office (RTO) is seeking a Research Facilitator to join our dynamic and collaborative Research Engagement team. This is an exciting opportunity for a strong communicator and problem-solver who thrives in a fast-paced environment at the intersection of science and technology — a connector and boundary spanner who helps researchers turn ideas into impact.

As a Research Facilitator, the successful candidate will work closely with faculty, research staff, postdoctoral researchers, and students across a variety of domains to understand their research objectives and facilitate access to the appropriate research technologies and expertise to advance their work, including cyberinfrastructure (CI) systems, cloud computing, high-performance networks, secure and regulated platforms, research data resources, and research software and infrastructure solutions.

In addition, the Research Facilitator will maintain awareness of information technology resources across the university, including Enterprise Technology, ASU Libraries, departmental IT groups, and other campus technology partners to ensure researchers have seamless access to the technology solutions and expertise necessary to achieve their research goals.

The Research Facilitator will ensure a positive user experience, applying knowledge of IT service delivery and user experience (UX) best practices to support research technology adoption. While this role will require familiarity and experience with a broad range of technologies and skills, candidates are not expected to have all knowledge listed. Rather, the ideal candidate will exhibit curiosity and the ability to learn new skills and expertise.

Candidates with familiarity or experience in working with secure and regulated research platforms are highly encouraged to apply. The Research Facilitator reports to the RTO Director of Strategic Initiatives.

• Curious and service-oriented — eager to learn from diverse research disciplines and find creative technology solutions.
• Collaborative and communicative — comfortable engaging with scientists and technologists alike, translating needs across domains.
• Maintains a foundational understanding of information technology — including systems, networking, storage, and software — to support researchers in navigating technical solutions.
• Familiar with high performance computing (HPC) or cyberinfrastructure — including data management practices and the development or deployment of research applications and infrastructure.
• Eager to engage with cutting-edge research technologies — including artificial intelligence, machine learning, and quantum technologies — and to explore their potential in supporting ASU’s research mission.
• Motivated and flexible — contribute to building out a human-centric approach to technology — contribute to the development and implementation of new service models, particularly around secure and regulated research.
• Willing to learn — build familiarity with computational and data solutions that may include not only ASU’s high-performance computing (HPC) systems, cloud platforms, and other services, but also other national cyberinfrastructure resources.

• Serve as a liaison between researchers and technical teams to consult, gather requirements, and identify cost-effective research technology and data solutions that enhance their productivity and innovation.
• Serve as a liaison between researchers and technical teams to consult on regulated research requirements, including cybersecurity, infrastructure, and policy, to enable both compliance and secure research practices.
• Provide onboarding and technical support to help…