Business Systems Analyst II

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Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award‑winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture.

Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Under minimal direction, coordinates and supports system related software for departmental specific applications, including upgrades and implementations. Functions as a Project Lead for system efforts. Ensures the integrity, maintenance and security of the Corporate Applications.

• Provides Project leadership for all system upgrades and implementations affecting the Corporate Applications to ensure appropriate resources are included, timelines are defined and met and Business Unit needs are addressed.
• Maintains partnerships with various Corporate Business Units and IT departments to ensure efficient functioning of interdepartmental processes.
• Manages efforts for the research and testing of software updates, patches and new applications to determine the impact on other systems and ensuring application is kept current.
• Reviews and makes recommendations on internal customer requirements to ensure that corporate business needs are addressed in order to achieve business initiatives.
• Recommends efforts and solutions that align with the strategic direction of Paychex. Evaluates alternatives and explores the adaptation of policies, procedures, standards, techniques, and system solutions to meet specific needs and provide for the best internal customer solutions. Assists in evaluating Business Unit requirements for complex technology and business initiatives and ensures ‘best practices are utilized where possible.
• Provides leadership and guides decisions relating to workflow, process improvement, application development and business practices to streamline business operations.
• Functions as a key Application Expert having knowledge of the application for the purpose of keeping the application sound for the users and the infrastructure.
• Provides technical and professional mentorship to less senior Analysts in the department. Facilitates team collaboration and acts as Subject Matter Expert for the team.
• Serves as key liaison for 3rd party vendors and consultants to develop / implement system enhancements and acts as point of contact for issue resolution.
• Troubleshoots systems issues encountered by users and works with 3rd Level Support teams to ensure a timely resolution. Provides technical support to 1st/2nd Level Support for training and communication as needed.

• Bachelor’s degree in business or computer science.
• 5+ years of experience in IT System experience, preferably in HR, Payroll and Timekeeping systems, or equivalent combination of education and experience.
• Interfaces with Business Stakeholders and IT infrastructure teams to understand business requirements and write/create functional design documents.
• Strong understanding of HR, Payroll and Timekeeping processes and ability to translate business requirements into functional specifications.
• Experience assisting with system configuration, testing and implementation activities.
• Ensure technology solutions align with business needs and strategic goals.
• Participate in QA process, development of test plans, assists in testing, training plan development and training, support for users, and developing user documentation (i.e., test documents, reference guides, etc.).
• Experience working within an Agile environment, contributing to story refinement, Sprint planning and Retrospective.
• Evaluate current business processes by anticipating…