ServiceNow Engineer – Platform Operations

Service Now Engineer – Platform Operations

Join to apply for the Service Now Engineer – Platform Operations role at KPMG US

KPMG provides audit, tax and advisory services for organizations in today’s most important industries. We are looking for a Service Now Engineer to join our Digital Nexus technology organization. This is a hybrid work opportunity.

• Lead and execute support and enhancement requests across all Service Now products/modules, ensuring timely delivery and high‑quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root‑cause analysis and implementing corrective actions.
• Design, configure, and develop solutions leveraging Service Now best practices to meet business needs and drive process improvements; contribute to continuous improvement of the platform through proactive recommendations and implementation of new features.
• Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and Service Now best practices.
• Contribute to all aspects of Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team.
• Manage platform health, monitor performance, and maintain integration points.
• Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable Service Now solutions.

• Minimum three years of recent practical experience developing and supporting Service Now in an enterprise environment.
• Bachelor’s degree from an accredited college or university in computer science, information technology, or related field is preferred; certifications in Service Now Certified System Administrator (CSA) and/or Service Now Certified Application Developer (CAD) are preferred.
• Demonstrated experience in supporting and enhancing a range of Service Now products/modules (such as ITSM, ITOM, HRSD, Sec Ops, IRM, and more); strong understanding of Service Now architecture, data models, integrations, and scripting (JavaScript, Glide API).
• Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast‑paced, dynamic environment.
• Minimum one Service Now Certified Implementation Specialist (CIS) in a major module (such as ITSM, HR, CSM, or Sec Ops) is preferred.
• Must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa).

KPMG offers a comprehensive compensation and benefits package, including medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well‑being benefits to support your mental health. Each year we publish a calendar of holidays and provide eligible employees with personal time off and special break days.

KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status or any other category protected by applicable law.