VoIP Technician

Overview

Due to our continued growth we are currently seeking an experienced VoIP Technician to join our Verticomm team. The VoIP Technician installs, configures, troubleshoots, and maintains Voice over Internet Protocol (VoIP) phone systems and associated network infrastructure, including hardware, software, and cabling. Key duties involve remote and on-site support, managing user accounts, resolving network and call quality issues, performing system upgrades, and ensuring the continuous availability of communication services for clients.

Strong problem-solving, communication, and networking skills, along with a good understanding of TCP/IP and LAN/WAN principles, are essential for success in this role.

• Installation and Configuration:
  Install, set up, and customize VoIP systems and equipment, including phones, voicemail systems, and associated hardware, based on customer needs.
• Troubleshooting and Maintenance:
  Diagnose and resolve technical issues related to network connectivity, call quality, hardware, software, and user accounts. Perform routine maintenance on network infrastructure and servers to ensure optimal performance.
• User Support:
  Provide technical support to end-users, addressing questions, training on system features, and managing moves, adds and changes for accounts.
• System Monitoring:
  Monitor system performance to proactively identify potential problems and the need for upgrades or repairs.
• Record Keeping:
  Maintain detailed records of service requests, troubleshooting steps, and resolutions for future reference and system improvement.
• Collaboration:
  
  Work with other internal teams and business partners to ensure effective service delivery and high customer satisfaction.

• Technical Expertise:
  Proficiently understand and troubleshoot VoIP systems, network protocols (TCP/IP, UDP), and common networking concepts like routing, subnets, jitter, and latency.
• Networking Knowledge:
  Strong knowledge of LAN and WAN principles, network infrastructure, and basic network diagnostics.
• Problem-Solving
  
  Skills:
  
  Excellent analytical and problem-solving skills to quickly diagnose and resolve complex issues in dynamic environments.
• Customer Service:
  Strong client-facing and communication skills to interact effectively with diverse users, clients, and internal teams.
• Adaptability:
  Ability to adapt to constant technological changes and innovations in the VoIP industry.
• Hardware/Software
  
  Experience:
  
  Previous experience with premise or VOIP systems of any type is required.

• Salary range between 60-75k or higher based on credentials and experience.
• Generous vacation policy, paid holidays, and paid sick time
• Medical, Dental, and Vision Insurance (employee-paid)
• Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP)
• Employee-paid Pet Insurance and optional supplemental coverage
• Vested 401(k) with company match and financial wellness programs
• FSA/HSA and commuter benefits options
• Career growth and learning opportunities

We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events. We promote from within and offer numerous career paths including team lead, supervision and management roles, internship-to-hire, specialist sales, named account management, mentorship, and advancement opportunities for IT roles.

We also sponsor and participate in various employee activities and partnerships with sports teams.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.