Business Systems Senior Analyst

Business Systems Senior Analyst

Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes.

SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That's why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day :
  Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

We are seeking a detail-oriented and strategic Systems Business Analyst to join our Human Resources team, supporting the PERA department, a training and conference center that serves Salt River Project. This role will serve as a critical liaison between HR, IT, and vendors, with a specialized focus on hospitality applications central to PERA's operations. As the subject matter expert, the analyst will ensure the system is optimized to support business objectives and event management.

The ideal candidate will possess deep expertise in hospitality and / or retail, along with a strong understanding of HR processes, data management, and system implementation. They will be responsible for translating business needs into technical solutions that enhance operational efficiency and user experience.

• Analyze current PERA systems and processes to identify areas for improvement.
• Collaborate with stakeholders to gather and document business requirements.
• Evaluate and recommend hospitality and / or HR technology solutions that align with organizational goals.

• Lead or support PERA system implementations, upgrades, and integrations.
• Develop project plans, timelines, and deliverables in coordination with cross-functional teams.
• Ensure projects are delivered on time, within scope, and within budget.

• Design and maintain dashboards and reports for key metrics for all PERA departments.
• Ensure data integrity and compliance with federal policies.
• Support accounting audits and compliance reporting.

• Act as a liaison between HR, IT, and external vendors.
• Provide training and support to end users on system functionalities.
• Facilitate change management and user adoption strategies.

• Troubleshoot system issues and coordinate resolution with HR, IT or vendors.
• Maintain documentation for system configurations and processes.
• Monitor system performance and recommend enhancements.

• Bachelor's degree in Business Administration, Human Resources, Information Systems, or related field or equivalent experience that prepares the candidate for the position.
• 35 years of experience in Hospitality or HR systems analysis or business analysis.
• Proficiency in…