Data Center Technician , DCC Communities

Key Job Responsibilities

• Work to meet SLA’s against assigned trouble tickets via a directed workflow.
• Serve as first line touch point for hardware troubleshooting and technical issues.
• Perform regular server hardware repairs (drives, motherboards, etc.).
• Carry out routine network, server hardware and OS related repairs.
• Work with cross‑functional teams on a regular basis to complete routine work.
• Adhere to security and safety best practices in the data center.
• Participate in team meetings for metric analysis and daily/weekly goals achievement.
• Identify and help create documentation for use globally.
• Identify and help create process improvements relevant to the data center environment.
• Perform server upgrades, rebuilds, scheduled works as required.
• Interact with third‑party vendors and contractors.
• Contribute to the development of other team members.

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution.
• Show a strong aptitude for troubleshooting and problem solving.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through the implementation of proactive issue detection and reporting.
• Act in the absence of direction or support.
• Improve effectiveness through process innovation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to deliver safety and security with high capacity at lowest cost, and experience an inclusive culture that welcomes bold ideas.

• 1+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school diploma or equivalent.

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Base pay ranges from $50,600/year in our lowest geographic market to $113,200/year in our highest geographic market. Pay may vary depending on location, job‑related knowledge, skills, and experience. Amazon offers equity, sign‑on payments, and a full range of medical, financial, and other benefits.