Senior Customer Success Engineer

Job Description

Are you passionate about technology, such as the Internet of Things (IoT), positioning, or cloud computing? Do you excel in bridging the gap between technology and customer needs? Do you have a unique combination of deep technical knowledge, business acumen and strong interpersonal skills?

This is a fantastic opportunity to join u-blox Positioning Services Business Unit where our vision is to be the leading positioning services provider for field robotics customers. We provide cloud services to help B2B customers solve their positioning problems.

You will provide technical support, work with customers to develop solutions, and address technical questions around the u-blox service portfolio. You will assess and communicate customer needs to bridge the gap between the u-blox sales organization and product development teams. You will be working in an Agile environment, supporting customers to design world-class Industrial IoT and positioning solutions, applications and services.

If you have passion and are looking for the following, then come and join us :

• 100% focus on happy customers.
• Open and honest technical discussion, with very low decision latency
• Continuous improvement of both the product and its delivery process
• A supportive, welcoming working atmosphere

• Collaborate with customers to uncover challenges, requirements, and real-world use cases
• Evaluate our services against customer needs and co-develop tailored, high-impact solutions
• Create scripts and sample code for common customer use cases
• Contribute to evolving AI-powered agents and tools that deliver smarter, more proactive customer experiences
• Produce application notes, tutorials, and additional documentation for u-blox services
• Collaborate closely with the Sales and Growth teams to ensure a seamless customer journey from design to implementation
• Provide responsive technical support, including triaging and resolving customer tickets in Zendesk
• Continuously hone your skills, develop new ones, and assist with improving the product and its delivery while fostering a collaborative learning environment

• Education in the field of Engineering or applied sciences
• Knowledge and experience in embedded software development
• Programming experience with Python scripting
• Knowledge of GNSS (Global Navigation Satellite Systems) and ideally high-precision positioning
• Ability to work well as part of a team in an agile, global, and diverse cultural environment
• Eager to rapidly learn and apply evolving technology
• Located in the Phoenix / Tempe area with a flexible hybrid schedule

• Interest or hands‑on experience with AI‑assisted development tools, generative AI for code / documentation, or building intelligent customer workflows
• Knowledge and experience in software application architecture.
• Strong written and verbal skills and the ability to produce clear and accurate documentation
• Ability to balance between three competing factors of – “customer desirability”, “business viability” and “technical feasibility”.
• Travel ~ 10%

• A multicultural and international company with over 60 different nationalities
• A start‑up and innovation mindset while in the process of scaling‑up processes and efficiencies
• Hybrid working model & flexible working hours
• Training and career growth opportunities
• Health, HSA, Dental, Vision and life insurance
• 401 (K)

We see diversity as a strength and promote a culture of inclusion among our employees. Our varied backgrounds, ideas and experiences are critical to our success. We strive to become a strong learning organization and are committed to provide our employees with equal opportunities regardless of differences such as gender, race, ethnicity, generations, belief.