IT Support Analyst

Requisition Number OMF-REQ-0001513

Number of Resources 1

Start Date 9/25/2023

End Date 6/24/2024

Work Location  AZ-4920 S Wendler D (4920 S Wendler Dr Ste 202, Tempe, AZ 85282)

Estimated Total Expense Amount Per Resource --

Requisition Status Open

One Main Financial is the country's largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day-online and at 1,500 branches in 44 states-to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want.

It's all about doing the right thing-a mission that hasn't changed for more than 100 years. We are actively seeking an IT Support Analyst. The responsibilities of an IT Support Analyst include responding to technical queries and issues, resolving problems in a timely manner, and providing technical recommendations. Ultimately, a good IT Support Analyst should be able to display excellent problem-solving skills and a solid knowledge of IT solutions.

Key Requirements

• ONSITE required
• Top 3 skills:
  Reliability - Customer Service - Technical Aptitude
• Conversion to FTE:
  Possible, but can't guarantee

Mandatory Skills Provide exceptional customer service in person, via phone and email as appropriate. Resolve help desk issues including troubleshooting hardware and software issues. Perform user administration duties.

Desired Skills Bachelor's degree in Information Technology or Computer Science. Three years' work experience as an IT or Desktop Support Technician. Familiarity with networking systems and protocols. Knowledge of remote desktop support systems including Team Viewer.

Skill Matrix:
No records found

Travel Required No

Overtime Exempt Non-Exempt

Rate Type Per Hour

Estimated Number of Regular Hours/Week 40.00

First Shift

Anticipated average OT Hours 0.00 USD