Desktop Support Analyst Tempe, AZ | Robert Half

Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide dependable end-user technology support for a transport organization based in Tempe, Arizona. This long-term contract opportunity is ideal for someone who combines strong technical troubleshooting skills with a service-oriented approach and can support desktop environments in a fast-moving enterprise setting. The role focuses on maintaining secure, reliable workstation operations, resolving technical issues efficiently, and partnering with internal teams to improve the overall user support experience.

Responsibilities:

• Deliver hands-on support for desktop and workstation issues, including diagnosis, repair, setup, and ongoing maintenance for end-user devices.
• Administer and troubleshoot Windows-based environments, user accounts, permissions, and related configurations across enterprise systems.
• Support desktop deployment activities such as imaging, installation, upgrade coordination, and replacement of hardware and software assets.
• Investigate and resolve incidents involving Microsoft Office applications, Outlook, email access, and other business-critical desktop tools.
• Configure and maintain desktop connectivity settings to ensure reliable access to network resources and company systems.
• Communicate technical guidance and security-related practices in a clear manner to employees with varying levels of technical understanding.
• Collaborate with IT operations teams and business stakeholders to address recurring issues, improve service delivery, and support operational priorities.
• Manage multiple support requests simultaneously, adjust to shifting demands, and apply sound judgment when determining issue severity and next steps.