Technical Implementation Manager Vice President

Own the moments that matter most in payments—complex client integrations, high-visibility launches, and the relationships that keep strategic merchants thriving. In this senior individual contributor role, you’ll bring deep platform expertise and a client-first mindset to help deliver seamless onboarding and long-term retention. If you enjoy solving complex technical problems, leading calm and confident conversations under pressure, and partnering across teams to drive outcomes, this role offers meaningful impact and visibility.

As a Technical Implementations Vice President within Client Onboarding & Service, you will serve as a subject matter expert on the Stratus or Tandem payment platform and guide complex client integrations from certification through go-live.  You’ll work directly with a portfolio of strategic, high-revenue merchants and collaborate closely with internal partners to deliver a streamlined experience and high client satisfaction.

You’ll join a newly formed team where processes and measures are evolving—bringing structure, clear communication, and a focus on outcomes to help shape how we support top-tier clients. Job responsibilities

Lead end-to-end client integration certification and testing activities for your assigned portfolio

Advise clients on technical integration approaches, requirements, and readiness milestones

Translate complex client requirements into clear plans, actions, and follow-ups across stakeholders

Coordinate with internal partners to resolve technical issues and unblock progress quickly

Track risks, issues, and dependencies, and communicate status with clarity and accuracy

Manage multiple high-priority work streams with prompt turnaround times and strong attention to detail

Maintain strong client relationships through proactive engagement and reliable delivery

Facilitate discussions with senior client and internal stakeholders, including de-escalation when needed

Support scheduled go-live activities, including occasional work outside standard business hours

Assist clients after hours during go-live-related emergencies tied to certification and testing

Contribute to special projects and help evolve team workflows, measures, and operating practices

Required qualifications, capabilities, and skills5+ years of experience in the payments industry

Expertise in the Stratus or Tandem payment platform

Experience leading client certification processes and/or complex client integration projects

Strong understanding of payment network connectivity and related protocols

Demonstrated ability to take ownership and drive issues to resolution

Strong technical consulting, troubleshooting, and analytical problem-solving skills

Ability to understand and document complex technical requirements and specifications

Strong written and verbal communication skills, with professional presence in client-facing settings

Ability to manage escalations with urgency, empathy, and composure

Proven ability to collaborate effectively with cross-functional partners and senior stakeholders

Preferred qualifications, capabilities, and skills

Gateway platform knowledge in addition to Stratus or Tandem and experience with EMV certification (or demonstrated ability to learn it quickly)
Experience certifying on core transaction processing and gateway platforms (e.g., Stratus, Tandem, Orbital Gateway)
Formal project management training or practical application of project management concepts

Project Management Professional (PMP) certification

Advanced understanding of networking and connectivity protocols

Proficiency with Microsoft Visio, PowerPoint, and Excel Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing,…