Technical Support

Description Kforce has a client in Tempe, AZ that is seeking a Technical Support that provides first-level IT support for employees across office and jobsite environments. This role is responsible for troubleshooting hardware, software, networking, printer, audio/visual, and connectivity issues while delivering excellent customer service.

Responsibilities:
* Respond to support requests via phone, email, and ticketing systems
* Troubleshoot Windows 10/11, Microsoft 365, antivirus, printers, mobile devices, and company applications
* Configure, deploy, and maintain desktops, laptops, peripherals, and related hardware
* Install and support printers, copier/scanners, wireless networks, routers, and jobsite technology
* Support conference room and huddle room audio/video equipment
* Assist with technology setup for meetings, presentations, and training events
* Document issues and resolutions within the ticketing system
* Participate in hardware refreshes, upgrades, and IT projects as assigned
* Maintain regular, reliable attendance and perform other duties as needed Requirements
* Associate degree in Information Technology, Computer Science, or related field preferred
* Technology-related certification or equivalent technical training considered;
CompTIA A+ and Network+ certifications preferred;
Microsoft Windows or Microsoft 365 certifications are a plus
* 2+ years of Help Desk, Desktop Support, or Technical Support experience
* Strong customer service mindset with the ability to support users of varying technical backgrounds
* Excellent verbal and written communication skills
* Strong troubleshooting and problem-solving abilities
* Ability to diagnose and resolve technical issues efficiently
* Ability to prioritize and manage multiple support requests simultaneously
* Ability to communicate effectively with employees at all organizational levels
* Comfortable working independently and as part of a team Preferred

Certifications:

* CompTIA A+
* CompTIA Network+
* Microsoft Windows 10/11 Certifications Technical

Skills:

* Windows 10 and Windows 11 administration and support
* Operating system installation, imaging, and configuration
* Desktop and laptop hardware troubleshooting and repair
* Printer, copier/scanner, and peripheral support
* TCP/IP networking fundamentals and network troubleshooting
* Wireless networking, routers, and access point configuration
* Microsoft Office and general software application support
* Basic audio/visual support for conference rooms and training events
* Experience working with ticketing systems and end-user support environments

Additional Requirements:

* Ability to lift and move equipment up to 20 pounds
* Comfortable working in office and construction jobsite environments
* Valid driver's license and reliable transportation preferred

Job Type Contract Compensation
21 - $25