Learning Innovation Lead

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

The Global Learning & Development (GL&D) Learning Innovation Lead is responsible for scouting, evaluating, and piloting emerging learning technologies, including AI, automation, simulations, tools and apps, to determine where they create measurable value and can scale across the enterprise. This role turns experimentation into disciplined decisions, moving promising ideas from proof of concept to validated, business-ready solutions while retiring what does not deliver.

As GL&D evolves from producing training to improving business performance, this role is central to the department's commitment to automate and enhance with technology first, simplify how we work, and build for the future rather than the current state. The Learning Innovation Lead owns the process for evaluating and prioritizing new learning technologies and partners closely with GL&D teams to plan and implement successful pilots to evaluate technologies for scaling.

This role works across GL&D and with HR Product, Technology, the AI Center of Excellence, Third Party Risk Management, and vendor partners. Success is measured not by the volume of experiments, but by the number of innovations that reach production and deliver improved performance, faster cycle times, and a stronger learner experience.

• Identify, evaluate, and pilot emerging learning and learning support technologies (AI, automation, simulations, tools, apps) to validate business value, learner impact, and scalability.

• Monitor market trends, vendors, and emerging practices to maintain a forward-looking view of where learning technology is heading and what it means for GL&D.

• Design structured pilots with clear hypotheses, success criteria, timelines, and measurement plans; run experiments in safe, controlled environments.

• Assess each pilot for value, cost, risk, and enterprise scalability, then recommend whether to scale, iterate, or retire.

• Build business cases and proof-of-concept demonstrations that translate technical capability into business outcomes for stakeholders and leaders.

• Own and manage the end-to-end process for evaluating and prioritizing new learning technologies.

• Coordinate risk, security, data privacy, accessibility, and compliance reviews in partnership with GL&D vendor management, Third Party Risk Management, Information Security, Legal, and the AI governance functions.

• Partner with Procurement and GL&D vendor management on new vendor relationships, licensing, and contracting for approved technologies.

• Establish lightweight governance that speeds good decisions rather than slowing them, balancing agility with responsible adoption.

• Serve as a trusted advisor to GL&D leaders and business partners on emerging technology opportunities and practical application.

• Develop adoption and change plans, including enablement, documentation, and support needed for successful hand-off of new technologies to BAU processes.

• Provide regular updates on the innovation pipeline, pilot outcomes, and scaled results to inform planning and investment decisions.

- Bachelor’s degree in business,…