Desktop Support

Description We are seeking a customer-focused Desktop Support Technician to provide technical support and troubleshooting assistance for end users across a corporate environment. This individual will serve as a key point of contact for hardware, software, and system-related issues, delivering exceptional customer service while supporting Windows and Mac environments, Office 365 applications, mobile devices, and enterprise technologies. The ideal candidate is a proactive problem solver who thrives in a fast-paced environment and enjoys helping users resolve technical challenges.

Key Responsibilities Provide technical support to end users via phone, email, chat, remote access tools, and in-person interactions.

Troubleshoot and resolve hardware, software, operating system, and peripheral issues.

Support Windows 10/11, macOS, Microsoft Office 365, Bit Locker, McAfee encryption, and other enterprise technologies.

Manage incidents, requests, and tasks through the Service Now ticketing platform while adhering to established service level agreements (SLAs).Install, configure, and support desktop and laptop computers, mobile devices, printers, and other peripheral equipment.

Escalate complex technical issues when necessary and serve as a technical resource throughout the resolution process.

Maintain accurate and timely documentation of all work performed within Service Now.

Ensure high levels of customer satisfaction through responsive communication and effective issue resolution.

Collaborate with team members in a fast-paced support environment to meet operational goals and service expectations.

Identify recurring technical or process-related issues and recommend improvements to increase efficiency and service quality.

Comply with all corporate policies, procedures, and security standards.

Complete assigned tasks and projects as directed by management and support dispatch activities as needed.

Required Qualifications 3-5 years of desktop support experience within a corporate or enterprise environment.

Strong experience supporting Windows operating systems, Active Directory, Microsoft Office 365, and One Drive.

Experience troubleshooting and supporting macOS environments.

Experience utilizing remote support tools such as Bomgar, Beyond Trust, Remote Desktop Protocol (RDP), or similar solutions.

Experience supporting collaboration and virtual meeting platforms, preferably Microsoft Teams.

Hands-on experience using Service Now or a similar IT service management (ITSM) ticketing system.

Strong understanding of desktop hardware, software installation, and endpoint troubleshooting.

Excellent customer service, communication, and interpersonal skills.

Strong analytical and problem-solving abilities with the ability to adapt quickly to changing priorities.

Ability to effectively communicate technical concepts to both technical and non-technical users.

Preferred Technical Skills Desktop Support Windows 10/11macOSMicrosoft Office 365

Service Now Active  Directory One Drive Microsoft  Teams Bit Locker Mc Afee  Encryption Remote Support Tools (Bomgar/Beyond Trust, RDP)
Job Type & Location This is a Contract position based out of Tempe, AZ.Pay and Benefits The pay range for this position is $25.00 - $32.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Tempe,AZ.Final date to receive applications

This position is anticipated to close on Oct 20, 2026.About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients,…