Microsoft 365 Support Administrator

Description

We are seeking a highly motivated Microsoft 365 Support Administrator to join our team on a 3-month contract basis in Tempe, Arizona. This role will be responsible for supporting, maintaining, and troubleshooting Microsoft 365 services and end-user environments. The ideal candidate will have hands-on experience administering Microsoft 365 applications, managing user accounts and permissions, resolving technical issues, and providing exceptional customer support to both technical and non-technical users.

Key Responsibilities

+ Provide day-to-day administration and support for the Microsoft 365 environment, including Exchange Online, Teams, SharePoint Online, One Drive, and Entra  (Azure Active Directory).

+ Troubleshoot and resolve Microsoft 365-related incidents, service requests, and user access issues.

+ Manage user provisioning, deprovisioning, licensing, and security group administration.

+ Support Microsoft Teams collaboration, including user setup, permissions, and troubleshooting.

+ Assist with mailbox administration, email security, distribution lists, and shared mailbox management.

+ Monitor system health, service performance, and security alerts within the Microsoft 365 ecosystem.

+ Support multifactor authentication (MFA), conditional access policies, and identity management initiatives.

+ Document technical procedures, troubleshooting steps, and support activities.

+ Partner with IT teams to ensure timely resolution of escalated issues.

+ Provide end-user training and guidance on Microsoft 365 tools and best practices.

Requirements

Required Qualifications

+ 2+ years of hands-on experience supporting or administering Microsoft 365 environments.

+ Strong knowledge of:

+ Exchange Online

+ Microsoft Teams

+ SharePoint Online

+ One Drive for Business

+ Microsoft Entra  (Azure AD)

+ Experience managing Microsoft 365 licenses, user accounts, and permissions.

+ Strong troubleshooting and customer service skills.

+ Experience supporting Windows 10/11 environments.

+ Familiarity with Power Shell for Microsoft 365 administration is preferred.

+ Ability to prioritize multiple support requests in a fast-paced environment.

+ Excellent communication and documentation skills.

Preferred Qualifications

+ Microsoft certifications such as:

+ Microsoft 365 Certified:
Fundamentals

+ Modern Desktop Administrator Associate

+ Microsoft 365 Administrator Associate

+

Experience with Intune and endpoint management.

+ Knowledge of Microsoft Defender and security best practices.

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