J.P. Morgan Wealth Management - Senior Associate, Process Manager

J.P. Morgan Wealth Management - Senior Associate, Process Manager

Plano, TX, United States

** and*
* ** 4*
* ** more*
* ** Job Information*
* + Job Identification

+ Job Category Process Improvement

+ Business Unit Asset & Wealth Management

+ Posting Date 10/13/2026, 06:12 PM

+ Locations 8181 Communications Pkwy Bldg A, Plano, TX, 75024, US150 W University Dr, Tempe, AZ, 85281, US1111 Polaris Pkwy, Columbus, OH, 43240, US20855 Stone Oak Pkwy, San Antonio, TX, 78258, US10 S Dearborn St, Chicago, IL, 60603, US

+ Job Schedule Full time

+ Base Pay/Salary Chicago,IL $79,800.00-$

** Job Description*
* Join  
** J.P. Morgan Wealth Management
** and help shape the future of how we serve advisors and clients. As a  
** Process Improvement Manager** , you'll have the opportunity to combine business strategy, technology, automation, analytics, and AI to reimagine processes and deliver meaningful improvements across a dynamic Wealth Management organization. This high-impact role is ideal for an innovative, hands-on problem solver who is passionate about building scalable solutions, simplifying complex work, and turning ideas into measurable business outcomes.

** Role Overview*
* J.P. Morgan Wealth Management is seeking an innovative and technically skilled Process Improvement Manager to join the Service & Operations Support organization. This role sits at the intersection of business strategy, process improvement, automation, and AI enablement, driving solutions that improve operational efficiency, reduce risk, and enhance advisor and client experiences.

The successful candidate will identify opportunities to transform business processes through automation, low-code development, advanced analytics, and artificial intelligence. This individual will partner closely with Operations, Service, Product, Technology, and senior leadership teams to develop scalable solutions that simplify work, generate actionable insights, and support strategic business objectives.

** Key Responsibilities*
* The candidate will join a team responsible for:

+ Driving continuous improvement initiatives across JPMWM Service & Supervision

+ Owning process improvement and technology-enabled initiatives from discovery and requirements gathering through solution design, development, testing, implementation, governance, adoption, and ongoing enhancement.

+ Create custom solutions using programming languages, low-code platforms, automation tools, and AI capabilities to solve complex business problems and drive operational efficiencies.

+ Leveraging AI capabilities to enhance reporting, streamline analysis, automate recurring tasks, identify trends, and improve decision-making

+ Managing and evolving service, advisor, and operational feedback programs, including Most Wanted Improvements and Send US Feedback

+ Creating executive dashboards, analytics, and management reporting that drive business decisions

+ Partnering with Product and Technology teams to evaluate, design, and implement strategic solutions

+ Assessing emerging technologies and identifying opportunities for AI, automation, and workflow modernization

** Additional Responsibilities*
* + Translate business challenges into scalable technology-enabled solutions

+ Design and maintain operational reporting and performance measurement frameworks

+ Lead requirements gathering and document business requirements, process logic, solution designs, testing criteria, controls, and implementation needs to support effective delivery, adoption, governance, and ongoing solution maintenance.

+ Review operational trends, service & advisor feedback, and escalation data to identify improvement opportunities

+ Perform root cause analyses and develop recommendations for sustainable corrective actions

+ Prepare executive-level presentations, business cases, and strategy updates

+ Ensure solutions align with applicable risk, controls, governance, and firm standards

+ Serve as a subject matter expert for automation, AI, and process optimization initiatives

** Preferred

Skills & Qualifications *
* ** Technical & Automation Skills*
* + Strong coding and solution-development skills, including experience using programming languages such as Python, SQL, JavaScript, or similar technologies to build automations, analytics, integrations, and business applications.

+ Advanced experience with Power Platform, including Power Apps and Power Automate

+ Strong experience developing workflow automations and business solutions using Alteryx

+ Experience leveraging AI tools, Large…