Information Technology User Support Technician FTE

Provide first tier application support for parents, staff and students, primarily for Synergy, Student Vue, and Parent Vue. This position will have primary responsibility of support for parents, but will also provide support to other constituents as appropriate. Perform database changes through the user interface, including accounts, permissions and data modification as appropriate. Performs database queries of moderate complexity. Develop IT application knowledge base and maintain web-based documentation to support parent use.

Perform data cleaning tasks as assigned. Analyze data and identify trends. Respond to and route requests received via the District Helpdesk email accounts mainly dealing with supporting parents' usage and understanding of the student applications.

Department:
Information Technology

Reports to:

IT User Support Supervisor

Provide first tier application support for parents, staff and students, primarily for Synergy, Student Vue, and Parent Vue. This position will have primary responsibility of support for parents, but will also provide support to other constituents as appropriate. Perform database changes through the user interface, including accounts, permissions and data modification as appropriate. Performs database queries of moderate complexity. Develop IT application knowledge base and maintain web-based documentation to support parent use.

Perform data cleaning tasks as assigned. Analyze data and identify trends. Respond to and route requests received via the District Helpdesk email accounts mainly dealing with supporting parents' usage and understanding of the student applications.

• Two or more years of equivalent experience in software support and methodologies.
• Thorough understanding of the functions of SIS and ERP systems.
• Understanding of secondary school district operations.
• Demonstrated understanding of Disaster Recovery best practices.

Non-Exempt Hourly Position

An Equal Opportunity

Employer:

Tempe Union High School District is an equal opportunity employer. We do not discriminate against any individual on the basis of actual or perceived race, color, national origin, sex, disability, age, gender, marital status, religion, veteran or military status, sexual orientation, gender expression or identity, or socioeconomic status. Inquiries concerning Title VI, Title VII, Title IX may be referred to the Director of Student Affairs and District Safety, and Section 504 may be referred to the Section 504 Coordinator, 500 West Guadalupe Road, Tempe Arizona , .

In accordance with Arizona law and Governing Board Policy, Tempe Union High School District is a smoke-free, tobacco-free work environment.