Senior Digital Workplace Engineer - AI & Collaboration

Gen (NASDAQ: GEN) is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, Life Lock, Money Lion, Avira, AVG, CCleaner, GOBanking

Rates, Reputation Defender, and Trellis Technologies. Gen brings award-winning products and services in cybersecurity, online privacy, identity protection, financial wellness, and insurance to nearly 500 million users in more than 150 countries.

Working at Gen is more than just a job. It's where passion meets purpose, driving our mission to power Digital Freedom. Our culture foster collaboration, innovation, and a giving mindset — enabling our team to deliver exceptional employee experiences and positive impact to the world around us.

The Senior Digital Workplace Engineer - AI & Collaboration is a senior individual contributor and technical lead responsible for the architecture, deployment, administration, and continuous improvement of Gen's enterprise collaboration and AI platforms. This role sits at the intersection of engineering depth and strategic vision - owning the technical execution of Gen's collaboration ecosystem (Microsoft 365, One Drive/SharePoint, Slack, and emerging AI productivity tools).

This role also serves as the primary lead for collaboration platform integrations during mergers and acquisitions.

This is a high-impact, high-visibility role that combines deep hands-on technical expertise with strong strategic vision. Gen is an AI-first company
, and this role anticipates how AI and automation will reshape the collaboration landscape and positions Gen to continue its rapid transformation.

Collaboration Platform Engineering & Administration

• Serve as the primary technical owner and senior subject matter expert for Microsoft 365 (SharePoint, One Drive, Power Platform) and Slack Enterprise Grid
  . Additional experience with Google Workspace & Microsoft Teams preferred.

• Architect, configure, and manage these platforms end to end, including solution design, configuration, standards/best practices, documentation, and integrations with other core enterprise systems.

• Oversee day-to-day operations
  , ensuring timely request fulfillment, proactive monitoring and maintenance, incident management, and coordination with vendors and support partners.

• Partner with Security, Compliance, and Legal to ensure collaboration solutions meet enterprise security, privacy, and regulatory requirements, including access controls, DLP, eDiscovery, and auditability.

• Collaborate with product owners, business stakeholders, and other IT teams to translate requirements into scalable, well-governed solutions
  , balancing innovation, risk, and operational readiness.

• Design and implement automation solutions to streamline business processes, reduce manual effort, and improve employee experience.

• Provide L3/L4 escalation support and mentor junior engineers and administrators, building reusable runbooks, documentation, and knowledge articles to continually mature operational discipline.

M&A Integration & Platform Migrations

• Lead the technical execution of collaboration platform integrations for acquired companies, including assessment, planning, and migration of:

• Slack-to-Slack workspace migrations (grid-to-grid, workspace consolidation, channel/app/data migration)

• Microsoft Teams-to-Slack migrations (greenfield and lift-and-shift approaches)

• Google Workspace-to-Microsoft 365 migrations (Google Drive & Shared Drives to One Drive/SharePoint)

• Develop and maintain M&A integration playbooks for collaboration-stack consolidation, covering identity, workspace provisioning, app re-enablement, data migration, and user communication.

• Conduct pre-acquisition technical assessments of target company…